Hi Gerry,
You can attach the diagnostic information here or you can send it to us through a Service Request, you can create one here:
Sales and Support|Freescale
Regarding your problem when updating CodeWarrior, I think that the following post created by our colleague Erich Styger might be helpful for you:
Workaround for “Installing Software has encountered a problem” in Eclipse | MCU on Eclipse
Hope it helps!
Best Regards,
Carlos Mendoza
Technical Support Engineer
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