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Immediate attention

Question asked by Nitin Harish on Jun 24, 2015
Latest reply on Jul 1, 2015 by Nitin Harish

Can anybody speak from Freescale MQX/Kinetis bootloader team on how do you folks take feedback and bug reports from companies like us ?

 

WE have found 2 very serious issues in MQX 4.1.1 (causing wrong flashing and causing processor reboots) and given feedback to relevant people (FAE) etc etc, but NO action has been taken on them.

 

Instead we are told to forcibly buy customer support package, we would opt for it only if it was something new we are trying to do BUT these issues are clearly MQX issues and have been acknowledged but without ACTION.

 

We as a company do NOT like this sort of customer treatment.

 

We expect immediate action on them.

 

Email/Respond to this message so that I can email you the details (discussion with FAE etc etc)

 

Thanks and Regards

Nitin Harish

 

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