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KW24D512-USB sniffer trouble

Question asked by Daniel Soper on Apr 3, 2015
Latest reply on Apr 7, 2015 by AngelC

Hi,

I’m having trouble connecting my USB sniffer to the computer. I’v tried 3 different laptops but no computer can even read that there is a device plugged in (device manager does not show the device under Ports or USB controllers). The USB sniffer stopped working once I unplugged it (accidentally while wireshark was still sniffing with it). I think It’s broken but I wanted to ask if you had any ideas. The light D1 turns green when I plug the device in, but all 3 computers just don’t even know it is plugged in.

 

These are my troubleshooting steps, none of them worked.

1.       Unplug and plug it back in

2.       Hold Reset button on device

3.       Scan for new hardware in computer management under USB controllers and COM Ports

4.       Hold SW1 button and plug in device

5.       Restart computer

6.       Try another port

7.       Try another computer

 

If you have any ideas or suggestions I would greatly appreciate it.

 

Thank you

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