Hi @ancymuhammed ,
Thank you for your interest in the NXP MIMXRT product, I would like to provide service for you.
1. Which detail QSPI flash you are using on the customer board? the same as the EVK? IS25WP128?
As different QSPI flash may have different QE bit position, you need to make sure your QE bit is set. Otherwise, you use the quad read boot will have issues.
2. Please use debug the following SDK code on your customer board:
SDK_2_10_1_MIMXRT1170-EVK\boards\evkmimxrt1170\driver_examples\flexspi\nor\polling_transfer
Run the above code in ram.
Please check whether the flash operation are all pass or not?
3. Check the Boot_CFG pin configuration, you need to make it the same as the EVK.

If you still have issues, please also let me know what's the detail difference between your customer board the NXP EVK board.
4. You can debug the sample SDK code in the flash, eg, led_blinky, whether you can download and debug it OK? Then test the POR boot.
Please note, the debug need to in the internal boot mode.
Wish it helps you!
If you still have questions about it, please kindly let me know.
Kerry