Hello James,
Hope you are doing well. Please enable pairing and bonding on your code.
/*! Enable/disable use of bonding capability */
#define gAppUseBonding_d 1 // 0
/*! Enable/disable use of pairing procedure */
#define gAppUsePairing_d 1 // 0
Also, for iOS, the mouse pointer is not visible by default.
To enable it, go to Settings > Accessibility > Touch and enable Assistive Touch.
For laptops, please enable the Advance mode on Bluetooth devices discovery.
Hope this helps!
Best Regards,
Ricardo