Hello Jorge,
Did you read the OVCF bit in register 0x01? If the OVCF bit is set, an over-current fault has been detected on the REXT pin.
Are you using a 75k resistor on REXT pin #7? This resistor sets an internal reference current, its incorrect value may cause an Over Current fault with the device going to Stop mode.
As stated in the datasheet:
"All other bits in status registers 0x00~0x03, output registers 0x04~0x2A, and bits D5~D0 in ECR (0x5E) are cleared. When the bit is set at ‘1’, the write to the ECR register to enter Run Mode will be discarded. The write to ’1’of the OVCF will clear this bit and the MPR121 fault condition will be cleared. The MPR121 can then be configured to return to the Run Mode again."
If the right pull-down resistor and clearing the OVCF does not work, I would recommend you to replace the device.
Hope it helps!
Josh