Hi @Jesusear18,
Is there an official procedure to recover or reflash the OpenSDA firmware on the S32K396-BGA-DC1?
Here you have some information related to the K20 version. There is not much difference with the K65 version. I believe K65 doesn't support drag&drop firmware updated:
Do you have a Cyclon/Multilink programmer that you can use to re-flash it? If not, then you won't be able to re-flash it and it would be better to use the FX directly on the K3.
I understand you have confirmed software, jumpers and connections. I assume you have followed Getting Started With S32K396-BGA-DC1 Evaluation Board, correct? Please confirm if the board is correctly supplied with 12V, and the jumper is set correctly for this input (J3 1-2).
Could you please share your installation details for S32DS? Specifically, S32K3xx development package must be installed:

If not, should this be considered a defective OpenSDA unit, and is board replacement (RMA) the recommended action? Is the on-board OpenSDA officially supported for debugging on this board, or is an external debugger (PEMicro / Lauterbach / J-Link) required?
Yes, the S32K396 can be debugged through the OpenSDA port. To rule out other root causes, could you try using an external debugger on the MCU?
When connecting to USB Header J15, is the LED D30 (green) ON? Is the debugger U34 (K65) physically on the board?
Best regards,
Julián