License expired and not updated on NXP site

[Karthik_7]

Hello , 
I am using NXP S32G3 and GoldVIP package with EB but from 2 days i am not able to open the configurator since license got expired .
As a regular process i have check the NXP product manager for the new key but there also it is not been updated kindly request you to resolve this 

[chenyin_h]

Hello, @Karthik_7 

I am very sorry for your inconvenience.

The issue has been escalated to the responsible team by me and I still keep tracking on it during the work.

I will update the status once getting formal replies from the internal team. ​

Again, apologize for the issue.

BR

Chenyin

[Karthik_7]

Hello @chenyin_h ,

This is very critical at the movement  , Its been 10 days , We are completely blocked by this ,Could you please tell me how long it may take to resolve the issue  , so I can prepare for it .

Regards
Karthik Mallya M

[Karthik_7 · Accepted solution]

Hello @chenyin_h ,

Thank you , license is updated now ,

Thank you for the support.

Regards

Karthik Mallya M 

[chenyin_h]

Hello, @Karthik_7 

Very sorry for your inconvenience, I will keep tracking on this issue

BR

Chenyin

[Karthik_7]

Hello@chenyin_h ,

Still the issue is not been resolved ,kindly let me know if you have any other workaround solution to use EB with GoldVIP plugins and package.

We are blocked since a week, kindly request you to escalate this issue further.

Regards

Karthik Mallya M

[Karthik_7]

Hello @chenyin_h ,
Thank you for the support , kindly request you to push this issue, its very critical for me at the movement , my work has been blocked .

Regards

Karthik Mallya M

[chenyin_h]

Hello, @Karthik_7 

Thanks for your post.

I have checked the activation code for the EB AutoCore 8.8.7 from my end, seems the activation code is also not updated yet, it is expired on 2024/12/31, the same for the issue you met.

From my experience, the code may be updated in recent few days, you may check it from the account and try again if the code is updated. Also, I have reported it to corresponding team for solving this issue.

I feel very sorry for your inconvenience.

BR

Chenyin