How to use the same S32DSv3.3 license on more than one PC?

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How to use the same S32DSv3.3 license on more than one PC?

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JayceYang
NXP Employee
NXP Employee

Hi ,

One customer is now trying to install S32DS_v3.3 for S32G2. And they want use the same license to install on more than one PC. But it fails. See the below error information.

nxf65134_0-1604393894507.png

I have asked them to check their SW acount, found that Total Number of Licenses is 1, 0 Avaliable.

nxf65134_1-1604394281542.png

But when I check my account, the Total Number of Licenses is 10000, 9982 Avaliable.

Is there any way for customer to use the same license twice or more?

 
 
 

 

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mikedoidge
NXP Employee
NXP Employee

Hello @JayceYang ,

I have updated the total available licenses for this entitlement. Please ask the customer to try again. It's possible they may need return and re-activate to update the license on their PC, but try it again first.

In the future, it is best not to share the customer's activation ID in a public forum. I have sent you an invite to the internal community. You could submit such requests there or in a support ticket (www.nxp.com/support)

Best Regards,

Mike

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1,506 次查看
mikedoidge
NXP Employee
NXP Employee

Hello @JayceYang ,

I have updated the total available licenses for this entitlement. Please ask the customer to try again. It's possible they may need return and re-activate to update the license on their PC, but try it again first.

In the future, it is best not to share the customer's activation ID in a public forum. I have sent you an invite to the internal community. You could submit such requests there or in a support ticket (www.nxp.com/support)

Best Regards,

Mike

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