Sensor values aren't coming

[nekiary07]

The sensor values from the NXP Rapid iot prototyping kit isn't coming to the mobile App after provisioning.Anyone could help me to grab that sensor values.?

The provision is went okay as per the required device!But No sensor values aren't coming(waited for about 20 min).I Can't pair the device with my phone,is that the issue?

Kindly solve my issue!

[frq05186]

Hi,

Few questions for us to understand what could possibly go wrong:

- After provisionning, can you confirm the 'BLE' letters on the kit go from black to blue ?

- On your mobile phone, after provisionning the application should open automatically. At the bottom right of your screen there should be a BLE sign which should stop blinking and stay black?

Other questions / assumptions checks:

- I guess you are using the Out of The Box application on the kit, right ?

- Which phone model are you using ?

[nekiary07]

After provisioning,the BLE letters on the nxp kit is just blinking and a new window is launching in the mobile application .In that new window BLE sign is blinking as you already said above and it stopped after few seconds.At that instant an unusual matter is occurring,the nxp rapid iot kit automatically reboots.No sensor values would not be coming yet?  Can you help @Eric Maurice

[frq05186]

Hi,

This is of course not the expected behavior...

It indicates your BLE connection is not established with your phone and therefore the sensor data will not appear.

I am really suprised by the fact your kit reboots...

- Which phone model are you using ?

- Could you provide me with the serial number of your kit ?

As it looks to be a connectivity isue, you can try reprogramming the KW41 with factory firmware using this post's instructions.

Rapid IoT kit not booting? 

As I am not clear yet about what happens with your kit it might not fix your issue. At least it will make sure the KW41Z is properly programmed.

[nekiary07]

I am using Redmi note 4 for grabbing data.That's is not a problem at all because I have tested with several phones to grab data.Sensor values are still empty.

Please note my serial number:

M 00603700000AAFCB

ID 410385289406069B

[frq05186]

Your kit test log indicates everything was fine out of factory;

[frq05186]

I will check your kit data log during manufacturing operation to check if I am finding anything strange. This wmay take a couple of days.

==> Have you check whether a factory reset of K64 and KW41 is helping ? 

See user guide sections 4.1.1. and 4.1.2.

To further support my investigation, did you try using a third party BLE application (like BLE Scanner) 

Using this third party app you will be able to check whether the issue is rather coming from the kit itself or the app

You will see an 'Atmosphere Project' entity to which you can connect (likely) and then see whether you can access the services.

Please give a try and let me know what is the outcome.

Once connected, to BLE scanner app, the BLE letter on the kit should turn blue.

In case BLE Scanner does not allow you to connect, it would mean the pb comes from the kit and it will help me focusing on the potential root causes.

[marioarh]

Following. I have the same problem. Samsung Galaxy S8

[marioarh]

Hi i tried with the BLE scanner. I can find the kit and also connect to the kit with the BLE Scanner App.

When i connect to with the Scanner App nothing is changing on the screen.

But when I connect with the NXP IoT App the device reboots. I

With the weather station demo, I can't find any device...

If you want, I can also make a video to show, how it reboots.

[frq05186]

No need to shoot a video.

The fact that nothing changes on the BLE scanner is normal. You have to enter custom services to see data updated.

Using BLE scanner allows to show that a BLE connection between phone and kit is possible.

This tends to indicate that the pb is more app related.

We had an issue on a previous app verison which was available for <1 day. 1.2.3 release should not have this issue,

[marioarh]

Ps. I tried now 5 Kits. Every with the same problem.

[frq05186]

Hi Mario,

This is important information : if you have this on 5 kits, I suspect this is more app related.

Do you confirm you have app version 1.2.3 installed ?