Sorry for the delayed response, I haven't been in office every day since last week.
We have 5 prototypes, and I was able to get 3 connected and checked against the multimeter. All 3 have approximately the same offset on the first few cells. I don't have new replacement cell controllers in house (these were built and assembled by a 3rd party vendor), but I can see about acquiring some spares to try that.
To reply to the application engineer,
A) there is a small drop from the measurement points at the cell to the pins, but there's still on the order of 15-20mV difference between reading on the copper attached to the pin and from the cell controller itself
B) they're new - we're still developing the product, so they were built and shipped from China to our office in New York
C) technically, yes. The test, however, was confirming the reading matched an independent measurement
Is it possible that the reflow process could have resulted in this deviation?