Hello,
Translated by google as this is English only forum:
But my colleague used S32DS before when the license expired and could not be used; he wanted to know how to obtain the authorization time and extend the use of the license!
You simply ask for new license as each license is for limited time only. Once the license is expiring you should see new license available in S32DS installation.
Hard to tell what wrong, as this would require user account email to check it out.
Best regards,
Peter