Can not loading the Tresos(v24) WorkSpace.

[guoqiang_zhu]

My PC's OS is windows 10.  I installed tresos v24.0.0 tool.but it can't be loading when i open the tresos_gui.exe , with always stay in loading view.

   And the window task manager shows his task"Java(TM) Platform SE binary" status is no response. when i closed the loading view,it show me the information like this(jdk-8u92-windows-i586 and jre-6u45-windows-i586 have been installed).

But Tresos v16.0.0  can loading his workspace normal.

Compared with tresos v16 and v24 's task status.

I have try to reinstall the tresos24 ,but the question can not be solved.

Thanks for your help.

[namnguyenviet]

Hello @flatcloud1 ,

Access has granted. Please check in your SW licensing account -> EB tresos tool.

Best Regards,

Nam

[namnguyenviet]

Hello peter.jonsson@qrtech.se‌, everyone

In case that your request for the hot-fix has been processed, please check in your SW licensing and support >> Automotive SW - Elektrobit Tresos Studio >> Tresos Studio [Version, for instance 24.0.1], then download the hot-fix in zip. You guys can refer to the below snapshot.

Best Regards,

Nam

[namnguyenviet]

Hello @_Hao_,

Please check above instructions.

Thanks,

Nam

[_Hao_]

Hello Nam,

Sorry, but cannot find version 24.0.1.

[namnguyenviet]

Hello @_Hao_, 

which hot-fix are you looking for? is that for eb 24.0?

Best Regards,

Nam

[_Hao_]

Hello Nam,

For 23, does V23 also have a hot fix?

BR

[namnguyenviet]

Hello @_Hao_,

Yes, hot-fix for V23 is available. Let me ask the team to check it and grant access for you.

Best Regards,

Nam

[namnguyenviet]

Hello @_Hao_,

Please check your account. Access has been granted.

Best Regards,

Nam

[namnguyenviet]

@riglesias2021, please follow to below instruction to download the hot-fix

"In case that your request for the hot-fix has been processed, please check in your SW licensing and support >> Automotive SW - Elektrobit Tresos Studio >> Tresos Studio [Version, for instance 24.0.1], then download the hot-fix in zip. You guys can refer to the below snapshot.

"

[riglesias2021]

Hi, i did a clean install of tresos 24.0, installed the hotfix ( just replaced plugins folder and overwrite all the files ), but it seems my tresos wont start

[namnguyenviet]

Hi @riglesias2021 

Please try to also update the EB license administrator to 1.4.0 version if possible. If it doesn't help, then please contact to Elektrobit for further support.

[biyangdong]

Hi,

I am facing the same issue with EB Tresos Studio Version 24.0.1

Can you please provide the hotfix ?

Mail Id: bydong@iflytek.com

Thanks

[swapnilmisal001]

Hi,

I am facing the same issue with EB Tresos Studio Version 24

I have tried the suggestions above in this thread without success.

Can you please provide the hotfix ?

Mail Id: swapnil.misal@tcs.com

Thanks

[namnguyenviet]

Access granted. Please check your SW licensing and support.

Many thanks,

Nam

[nxf47333]

Hi,

I am facing the same issue with EB Tresos Studio Version 24.0.1, 25.1.1, 26.0.0

Can you please provide the hotfix ?

Mail Id: kexin.liu@nxp.com

Thanks

[nxf47333]

Hi,

I am facing the same issue with EB Tresos Studio Version 24.0.1, 25.1.1, 26.0.0

Can you please provide the hotfix ?

Mail Id: kexin.liu@nxp.com

Thanks

[peter_jonsson]

Hi,

I have the same issue with EB Tresos Studio Version 24

I have tried the suggestions above in this thread without success.

Can you please make the hotfix available for me?

My email: peter.jonsson@qrtech.se

Like others have reported, it was working perfectly and then suddenly it stopped working for some strange reason.

Thanks and Best regards

[namnguyenviet]

Hi peter.jonsson@qrtech.se,

Access granted. Please check your SW licensing and support.

Many thanks,

Nam

[peter_jonsson]

Thank you, but I cannot find that I have any new files to download.

Could you provide more information on how to find it, or send by other means?

Best Regards,

Peter

[namnguyenviet]

Hello luciano.curti@silicon-gears.com‌,

Your request has been completed. Could you check in your Software Licensing support to see whether the fix is available?

Nam

[benno_voggenrei]

Hi,

I have the same issue after installing EB Tresos Studio Version 24.0.1 and EB Client License Admin 1.3.0.

Is there a HF available for this version of Tresos as well?

I have already tried out with EB Client License Admin 1.2.4 and all the methods mentioned above without any success.

My NXP account would be benno.voggenreiter@esg.de.

Thanks and Best regards

[namnguyenviet]

Hello benno.voggenreiter@esg.de‌,

Yes, there's a hot-fix for EB 24.0. I will ask marketing team to allow you to download it and let you know once the request is finished.

Thanks,

Nam