fail to Install MCUXpresso_Secure_Provisioning_v5

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fail to Install MCUXpresso_Secure_Provisioning_v5

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chenvivian
Contributor I

prompt "visual c++ Redistributable for Visual Studio 2015 x86 mandatory preprequite was not correcly installed "

the part of log:

Property(S): DATABASE = C:\Windows\Installer\16ec64.msi
Property(S): OriginalDatabase = C:\Users\chen.wei\AppData\Roaming\NXP Semiconductors\MCUXpresso Secure Provisioning 5.0.0.16\install\MCUXpresso_Secure_Provisioning_v5.x64.msi
Property(S): UILevel = 5
Property(S): Preselected = 1
Property(S): SavedGamesFolder = C:\Users\chen.wei\Saved Games\
Property(S): WindowsLibrariesFolder = C:\Users\chen.wei\AppData\Roaming\Microsoft\Windows\Libraries\
Property(S): PublicDocumentsFolder = C:\Users\Public\Documents\
Property(S): PublicFolder = C:\Users\Public\
Property(S): UserProfileFolder = C:\Users\chen.wei\
Property(S): AI_UserProgramFiles = C:\Program Files\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (C0:70) [10:46:54:180]: MainEngineThread is returning 1603
MSI (s) (C0:44) [10:46:54:196]: RESTART MANAGER: Session closed.
MSI (s) (C0:44) [10:46:54:196]: No System Restore sequence number for this installation.
MSI (s) (C0:44) [10:46:54:196]: User policy value 'DisableRollback' is 0
MSI (s) (C0:44) [10:46:54:196]: Machine policy value 'DisableRollback' is 0
MSI (s) (C0:44) [10:46:54:196]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:44) [10:46:54:196]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C0:44) [10:46:54:196]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C0:44) [10:46:54:202]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (C0:44) [10:46:54:202]: Destroying RemoteAPI object.
MSI (s) (C0:BC) [10:46:54:202]: Custom Action Manager thread ending.
MSI (c) (50:1C) [10:46:54:207]: Back from server. Return value: 1603
MSI (c) (50:1C) [10:46:54:207]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (50:1C) [10:46:54:207]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 10:46:54: ExecuteAction. Return value 3.
=== Verbose logging stopped: 2022/11/3 10:46:54 ===

MSI (c) (B4:24) [10:44:30:642]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (B4:24) [10:44:30:642]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile`
MSI (c) (B4:24) [10:44:30:642]: Note: 1: 2205 2: 3: AI_XmlLocator
MSI (c) (B4:24) [10:44:30:642]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator`
MSI (c) (B4:24) [10:44:34:807]: Note: 1: 2205 2: 3: AI_ChainedPackage
MSI (c) (B4:24) [10:44:34:807]: Note: 1: 2228 2: 3: AI_ChainedPackage 4: SELECT `ChainedPackage` FROM `AI_ChainedPackage`
MSI (c) (B4:24) [10:46:54:213]: Doing action: FatalError
Action start 10:46:54: FatalError.
MSI (c) (B4:D4) [10:46:54:217]: Note: 1: 2205 2: 3: AI_ControlEx
MSI (c) (B4:D4) [10:46:54:217]: Note: 1: 2228 2: 3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'FatalError'
Action ended 10:46:55: FatalError. Return value 1.
MSI (c) (B4:24) [10:46:55:990]: Doing action: AI_SHOW_LOG
Action start 10:46:55: AI_SHOW_LOG.
MSI (c) (B4:98) [10:46:56:000]: Invoking remote custom action. DLL: C:\Users\chen.wei\AppData\Local\Temp\MSI908C.tmp, Entrypoint: LaunchLogFile
Action ended 10:46:56: AI_SHOW_LOG. Return value 1.
MSI (c) (B4:24) [10:46:56:038]: Doing action: FatalError
Action start 10:46:56: FatalError.
Action ended 10:46:56: FatalError. Return value 1.
MSI (c) (B4:24) [10:46:56:038]: Doing action: AI_CleanPrereq
Action start 10:46:56: AI_CleanPrereq.
MSI (c) (B4:94) [10:46:56:054]: Invoking remote custom action. DLL: C:\Users\chen.wei\AppData\Local\Temp\MSI90BB.tmp, Entrypoint: CleanPrereq
Action ended 10:46:56: AI_CleanPrereq. Return value 1.
MSI (c) (B4:24) [10:46:56:069]: Doing action: FatalError
Action start 10:46:56: FatalError.
Action ended 10:46:56: FatalError. Return value 2.
MSI (c) (B4:24) [10:46:56:069]: Note: 1: 2205 2: 3: Environment
MSI (c) (B4:24) [10:46:56:069]: Note: 1: 2228 2: 3: Environment 4: SELECT `Environment`,`Component_` FROM `Environment`
MSI (c) (B4:38) [10:46:56:081]: Destroying RemoteAPI object.
MSI (c) (B4:34) [10:46:56:082]: Custom Action Manager thread ending.
=== Verbose logging stopped: 2022/11/3 10:46:56 ===

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3 Replies

266 Views
marek-trmac
NXP Employee
NXP Employee

Hi Wei Chenwei,

we recommend you to install "visual c++ Redistributable for Visual Studio 2015" from https://www.microsoft.com/en-us/download/details.aspx?id=48145. This is third party product and there were reported problems, if you have any other version already installed. Unfortunately we cannot affect this problem.

Another user solved the problem by installing previous version of the tool and then updated to version 5, see https://community.nxp.com/t5/MCUXpresso-Secure-Provisioning/Secure-Provisioning-Tool-V5-b220825/td-p...

Note: the problem is also described in User Guide, in the chapter 9. Troubleshooting.

Regards,
Marek
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Martin_N
Contributor I

We're experiencing the same issue across different devices. I tested on it on Windows 10 and 11 fully patched and with the correct visual c++ Redistributable installed. These machines have different languages and one machine was bare Windows 10 without a domain nor any policies to it. All failed.

There seems to be bigger issue here with the software itself.
I tried running it with /noprereqs, however even though it runs the exe with the parameter it still checks for the Redistributable.

 

Please assist regarding a workaround with this issue @marek-trmac .

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marek-trmac
NXP Employee
NXP Employee

Hi Martin,

the original issue was resolved in "MCUXpresso Secure Provisioning tool, installer 5.0.1". There was wrong check of the redistributable files in version 5.0 and this was fixed in 5.0.1.

Versions 5.0 and 5.0.1 are identical, the only fix is in the installation of redistributable files. 

Can you please re-download the installer and ensure, you are using 5.0.1?

If this does not help, can you provide more details about your problem?

 

Regards,
Marek
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