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Not able to download MCUXpresso IDE if account is inactive

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Not able to download MCUXpresso IDE if account is inactive

Not able to download MCUXpresso IDE if account is inactive

As a heads-up: several uses reported a problems with downloading the MCUXpresso IDE setup/installer program.

If pressing the 'Download' button, you might come back to the login screen (to log into your NXP user account):

pastedImage_1.png

The likely reason for this is that your NXP account needs re-activation. You should see a link to open a SR (Service Request) which you could use.

Otherwise post a comment here so your account can be re-activated.

I hope this helps,

Erich

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mikenewton
‎02-06-2018 08:49 AM
‎02-06-2018 08:49 AM

Hi,

Attempting to download MCUXpresso SDK - getting

You have been redirected to this page because your ID is INACTIVE in Flexera. Please Activate your account to proceed.

If you believe you have reached this page in error, please contact NXP® Technical Support.

The Tech support link took me back to the home page. I am able to login and view my account. Please re-activate my account.

Thanks

jorge_plascencia
‎02-06-2018 04:41 PM
‎02-06-2018 04:41 PM

HI Hctaws,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-06-2018 04:42 PM
‎02-06-2018 04:42 PM

HI Aron, 

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-06-2018 04:43 PM
‎02-06-2018 04:43 PM

Hi Enrique,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-06-2018 04:43 PM
‎02-06-2018 04:43 PM

HI Roman,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-06-2018 04:43 PM
‎02-06-2018 04:43 PM

Hi Noam,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-06-2018 04:44 PM
‎02-06-2018 04:44 PM

Hi Allan, 

Your account is active and with no issues can you please let me know what is the error you get?

Regards,

mikenewton
‎02-07-2018 03:05 AM
‎02-07-2018 03:05 AM

Hi,

Many thanks, this is now working again - for reference the error was the

same as a few others -

You have been redirected to this page because your ID is INACTIVE in

Flexera. Please Activate your account to proceed.

If you believe you have reached this page in error, please

contactNXP^® Technical Support

<https://community.nxp.com/external-link.jspa?url=http%3A%2F%2Fwww.nxp.com%2Fwebapp%2Fsps%2Fsite%2Fhomepage.jsp%3Fcode%3DSUPPORTHOME>.

Thanks again for the prompt response.

Mike

alex323qp
‎02-10-2018 12:51 AM
‎02-10-2018 12:51 AM

Hi, my account appears inactive as well, could please re-activate it?

Thanks,

A.

egonc
‎02-12-2018 07:04 AM
‎02-12-2018 07:04 AM

Hi I have the same problem. Could you please reactivate my account?

Thanks,

Egon

jorge_plascencia
‎02-12-2018 11:01 AM
‎02-12-2018 11:01 AM

HI Mike,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-12-2018 11:01 AM
‎02-12-2018 11:01 AM

HI Egon,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎02-12-2018 11:01 AM
‎02-12-2018 11:01 AM

Hi Alexander,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

edwinrim
‎02-20-2018 02:54 PM
‎02-20-2018 02:54 PM

Hi,

My account needs to be reactivated.

Edwin

jorge_plascencia
‎02-22-2018 03:32 PM
‎02-22-2018 03:32 PM

Hi Edwinrim,

 

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

odcardenasp
‎02-24-2018 02:00 PM
‎02-24-2018 02:00 PM

Please, can you reactive my account?

Thanks.

jorge_plascencia
‎02-26-2018 10:34 AM
‎02-26-2018 10:34 AM

Hi Oscar,

Your account is active and has no issues, can you let me know what is the error you get please 

 

Regards,

dbh625
‎03-01-2018 06:11 PM
‎03-01-2018 06:11 PM

hi,

abviously, this is a internal issue with NXP, I can login with my account, and in account web page, I couldn't seen a account activation link or some what. And, nxp confirmed this is an known issue, why you guys don't try to fix it? make every body here to leave a message for a activation ?

of-course, PLEASE make my account activtied! thanks!

jinlonghe
‎03-02-2018 10:46 PM
‎03-02-2018 10:46 PM

 Hi,

My account needs to be reactivated too.

thanks

Jinlong

leguan
‎03-05-2018 02:45 PM
‎03-05-2018 02:45 PM

Hello,

 

My account should be re-activated.

 

Thanks,

Le

jeetendrasingh
‎03-06-2018 12:48 AM
‎03-06-2018 12:48 AM

Hi,

 

Same problem "your ID is INACTIVE in Flexera"

 

Could you please re-activate my account.

 

 

Thanks in advance,

Jeetendra

jorge_plascencia
‎03-06-2018 08:37 AM
‎03-06-2018 08:37 AM

Hi Binghoo,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎03-06-2018 08:38 AM
‎03-06-2018 08:38 AM

HI Jinlong,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎03-06-2018 08:38 AM
‎03-06-2018 08:38 AM

Hi Le Guan,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎03-06-2018 08:39 AM
‎03-06-2018 08:39 AM

HI Jeetendra, 

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

geovarghese
‎03-07-2018 06:05 AM
‎03-07-2018 06:05 AM

Hi ,

Same problem "your ID is INACTIVE in Flexera"

 

Could you please re-activate my account.

Regards,

Geo

jorge_plascencia
‎03-07-2018 11:49 AM
‎03-07-2018 11:49 AM

Hi Geo,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

shidj01
‎03-14-2018 01:45 AM
‎03-14-2018 01:45 AM

Hi,

I am experiencing problems downloading the S32DS IDE.
Please re-activate my account as well.

 

Thanks!

jorge_plascencia
‎03-15-2018 11:01 AM
‎03-15-2018 11:01 AM

HI 登坚 施

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

masayoshiyasuno
‎03-15-2018 06:39 PM
‎03-15-2018 06:39 PM

Hello,

I have same account problem downloading MCUXpresso. Please reactivate my account.

Thanks.

jorge_plascencia
‎03-16-2018 09:45 AM
‎03-16-2018 09:45 AM

Hi Masayoshi,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

rastislavgalia
‎03-21-2018 06:42 AM
‎03-21-2018 06:42 AM

Plase, reactivate my account as well, thank you

jorge_plascencia
‎03-21-2018 12:50 PM
‎03-21-2018 12:50 PM

Hi Rastislav, 

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

rrus
‎03-30-2018 02:49 AM
‎03-30-2018 02:49 AM

Hello,

Please activate my account too.

Thanks in Advance.

Ravindra

susun
‎04-01-2018 06:00 AM
‎04-01-2018 06:00 AM

Please re-activate me as well,  Thanks!

jorge_plascencia
‎04-02-2018 09:35 AM
‎04-02-2018 09:35 AM

Hi Ravindra,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎04-02-2018 09:37 AM
‎04-02-2018 09:37 AM

Hi Su,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

alinassar1
‎04-02-2018 05:53 PM
‎04-02-2018 05:53 PM

Would you please reactivate my account?

thank you very much in advance. 

lucacecchi
‎04-03-2018 05:57 AM
‎04-03-2018 05:57 AM

Hello, I have got the very same issue, would you please re-activate my account as well?

Thanks in advance.

jorge_plascencia
‎04-03-2018 10:34 AM
‎04-03-2018 10:34 AM

Hi Luca, 

Your account is active and with no issues,  can you let me know what is the error message you get please.

Regards,

jorge_plascencia
‎04-03-2018 10:35 AM
‎04-03-2018 10:35 AM

Hi Ali,

I can't seem to find your account in the system what is the file that you are trying to download? and what is the error message you get?

Regards,

alinassar1
‎04-03-2018 05:30 PM
‎04-03-2018 05:30 PM

Hello Jorge,

I try to download the MCUXPRESSO IDE by pressing on the "download" button as in the following image:

pastedImage_1.png

but I get the following error message:

pastedImage_2.png

I don"t know what is flexera!!

thank you very much.

Ali

jorge_plascencia
‎04-04-2018 08:30 AM
‎04-04-2018 08:30 AM

Hi Ali,

can you give me the email address that you are using to access nxp.com please.

Regards,

alinassar1
‎04-04-2018 08:57 AM
‎04-04-2018 08:57 AM

Hello Jorge, I use alinassar@gmail.com ( for my personal projects).

However, i have another account at work: anassar@m2s.ca,

Thanks.

Ali

On Wed, Apr 4, 2018, 11:32 AM jorge_plascencia <admin@community.nxp.com>

jorge_plascencia
‎04-04-2018 03:25 PM
‎04-04-2018 03:25 PM

Hi Ali,

Try now, I have made a change on your account and it should work now.

Regards,

raymondwhite
‎04-04-2018 03:50 PM
‎04-04-2018 03:50 PM

Please re-activate my account, thanks!

alinassar1
‎04-04-2018 05:51 PM
‎04-04-2018 05:51 PM

Hello Jorge,

Yes that worked.

Thank you very much for your fast and efficient help.

have a good day.

Ali

graynomad
‎04-05-2018 12:59 AM
‎04-05-2018 12:59 AM

Can you please activate my account?

Rob

jorge_plascencia
‎04-05-2018 02:46 PM
‎04-05-2018 02:46 PM

Hi Rob,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

jorge_plascencia
‎04-05-2018 02:47 PM
‎04-05-2018 02:47 PM

Hi Raymond,

Your account has been reactivated, try the link below and see if you do have access:

 

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

 

Regards,

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Version history
Last update:
‎04-02-2017 08:39 AM
Updated by:
NXP Employee