Not able to download MCUXpresso IDE if account is inactive

[#1]

As a heads-up: several uses reported a problems with downloading the MCUXpresso IDE setup/installer program.

If pressing the 'Download' button, you might come back to the login screen (to log into your NXP user account):

The likely reason for this is that your NXP account needs re-activation. You should see a link to open a SR (Service Request) which you could use.

Otherwise post a comment here so your account can be re-activated.

I hope this helps,

Erich

[Sergiy]

Hello,

My account should be re-activated.

Thanks,

Sergiy

[jorge_plascencia]

HI Sergiy,

Your account has been reactivated.

Regards,

[BlackNight]

Hi Sergiy,

thanks for reporting! Your account should be re-activated, can you check it?

Erich

[Sergiy]

It is the fastest response and fix ever.

Thanks!

[leeshaver]

Hi Erich and team,

It seems that my account is inactive as well, as I am experiencing these symptoms.

Thank you for your help,

Lee

[alexandrevecchi]

Hi Erich

After a long time away i am trying to restart with my old KL-25Z Freedomboards. Now you have IDE to be used on Mac.

I think my account needs to be reactivated. Can you solve this, please?

Thanks,
Alex Vecchio

[blazimirmise]

Hi Erich and team,

It seems that my account also is inactive ... I am experiencing these symptoms.

Could you reactivate my account, please ?

many thanks,

[BlackNight]

Blazimir, Lee, Alexandre,

I have passed your cases to the responsible contact.

Erich

[alexandrevecchi]

Thanks Erich!

[jorge_plascencia]

Hi Alexandre,

your account has been reactivated please try to access the file with the link below:

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO 

Regards,

[jorge_plascencia]

Hi Blazimir,

your account has been reactivated please try to access the file with the link below:

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO 

Regards,

[jorge_plascencia]

Hi Lee,

Your account does not seem to be inactive can you please try to access the link below:

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO 

Regards,

[leeshaver]

When I try that link I end up on a log-in page, just as I was with the Download link. I can see that I'm logged in given my name in the upper right, and if I re-enter credentials I end up back on the same log-in page.

[BlackNight]

Hi Lee,

just case, can you try a different browser (e.g. I had no issues with FireFox, but I saw reports that sometimes IE or Edge can cause problems)?

Erich

[blazimirmise]

Thanks Jorge, and thanks to all others as well !

[giuseppetrivent]

Please re-activate thank you

[jorge_plascencia]

Hi Giuseppe,

Your account has been reactivated please try to download the file once more with the link below:

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards,

[leeshaver]

Erich,

I was using (the most recent version of) Chrome; I just downloaded Firefox, which did get through to the product download page.
IE, Edge, and Chrome not working seems like a pretty big problem...

Thanks for the help,

Lee

[BlackNight]

Hi Lee,

it works for me with IE, Chrome and Edge (Windows 10). I'm not sure what this is causing it on some machines. It might depend on your network setup or environment, not sure. But good to hear that it works for you with FireFox.

Erich

[vendetta_08]

Please re-activate my account please. I'm experiencing problems downloading the IDE.

regards

Steve

[jorge_plascencia]

Hi Stephen,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[vendetta_08]

Thanks Jorge, it worked.

regards

Steve

[alexeym]

I'm in!

Please re-activate my account...

[jorge_plascencia]

Hi Alexym, 

I have verified your account and you are active and no issues with the account please try the link below to download the file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards,

[tonydiperna]

Please re-active for me as well, thanks!

[jorge_plascencia]

Hi Tony,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[jnawala]

Hi! 

I have the same issue. Can you please re-activate my account?

Best regards,

Jakub

[joeytang]

hi,

    me too,

   I have the same issue. Can you please re-activate my account?

   I have download the kdsk 3.0 about one years ago, but now i cannot download it jump to the accout web again

   Best regards,

[jorge_plascencia]

Hi Jakub, 

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[jorge_plascencia]

Hi Joey,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[jnawala]

Thank you!

Now everything works like a charm!

[sauldelacruz]

Hi,

I have the same issue when I try to download KDS. Can somebody re-activate my account?

Thanks!

[jorge_plascencia]

Hi Saul,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[akon415]

Hello,

I have the same issue, please re-activate my account.

Thanks,

Arno

[jorge_plascencia]

Hi Arno,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[OROZO]

Hello, I have the same problem and it's annoying... please help me, all the time that I tryed to download it redirect me to "My Account Home Page"

[jorge_plascencia]

Hi Oscar,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[kenthandersson]

It looks like I have the same issue, whenever I click on the download URL I always end up on the login page. can you please re-activate me?

[jorge_plascencia]

HI Kenth,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[FreeRTOS_org]

I have the same issue.

[jorge_plascencia]

Hi Richard,

Your account has been activated please use the link below to access the software file.

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards, 

[kuashio]

I need reactivation :smileysad:

[jorge_plascencia]

Hi Eduardo,

Your account is not inactive please try the link below:

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards,,

[juliomedina]

Hello Jorge:

Same issue.

When I try to download the MCUXpressso IDE, the link go to the Login Page, could you check if my count need to be reactive please?

Regards

[jorge_plascencia]

Hi Julio,

Your account is active with no issues, have you logged-in to the site? if you have can you let me know what happens next?

Regards,

[juliomedina]

Hello Jorge, In fact, my account had issue, but I contacted the chat support and they fixed my account and I was able to download the IDE

[juliomedina]

thanks

[frankbargstedt]

Hi,

Same issue .. Can somebody please re-activate my account?

Regards

Frank

[jorge_plascencia]

Hi Frank,

Your account has been reactivated please try the link below to access the file:

http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=MCUXPRESSO

Regards,

[jorge_plascencia]

Hi Julio,

Did the Chat support told you what was wrong with your account? or do you have the name of the person that fix your account so I can followup on the issue?

Regards,