MCXE31B - data for the processor is not available.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MCXE31B - data for the processor is not available.

406 Views
embedabu
Contributor I

I’m running into an issue when trying to open the Pins Tool and Peripherals Tool. I get the following error message:

Processor 'MCXE31B' is not supported or data for the processor is not available.
Check the internet connection.

embedabu_0-1760658616478.png

 


My internet connection is stable, but the error still appears every time I try to open the tools.

Here’s what I’ve tried so far:

  • Restarted the software and PC.

  • Reinstalled the latest version of the software.


When I use the same tools with the MCXN947 processor, everything works perfectly — the issue only happens with MCXE31B.

0 Kudos
Reply
1 Reply

379 Views
Alice_Yang
NXP TechSupport
NXP TechSupport

Hello @embedabu 

Thanks for your question.
The MCXE31B is a new product, and support for it will be added in the next version of the configuration tool.
We apologize for the inconvenience this may have caused.

BR

Alice

0 Kudos
Reply
%3CLINGO-SUB%20id%3D%22lingo-sub-2187839%22%20slang%3D%22en-US%22%20mode%3D%22CREATE%22%3EMCXE31B%20-%20data%20for%20the%20processor%20is%20not%20available.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2187839%22%20slang%3D%22en-US%22%20mode%3D%22CREATE%22%3E%3CP%3EI%E2%80%99m%20running%20into%20an%20issue%20when%20trying%20to%20open%20the%20%3CSTRONG%3EPins%20Tool%3C%2FSTRONG%3E%20and%20%3CSTRONG%3EPeripherals%20Tool%3C%2FSTRONG%3E.%20I%20get%20the%20following%20error%20message%3A%3C%2FP%3E%3CBLOCKQUOTE%3E%3CP%3E%3CSTRONG%3EProcessor%20'MCXE31B'%20is%20not%20supported%20or%20data%20for%20the%20processor%20is%20not%20available.%3CBR%20%2F%3ECheck%20the%20internet%20connection.%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22embedabu_0-1760658616478.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3Cspan%20class%3D%22lia-inline-image-display-wrapper%22%20image-alt%3D%22embedabu_0-1760658616478.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3Cimg%20src%3D%22https%3A%2F%2Fcommunity.nxp.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F361268i80BB4B90E75FF741%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22embedabu_0-1760658616478.png%22%20alt%3D%22embedabu_0-1760658616478.png%22%20%2F%3E%3C%2Fspan%3E%3C%2FSPAN%3E%3C%2FP%3E%3CBR%20%2F%3E%3CP%3E%3CBR%20%2F%3EMy%20internet%20connection%20is%20stable%2C%20but%20the%20error%20still%20appears%20every%20time%20I%20try%20to%20open%20the%20tools.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EHere%E2%80%99s%20what%20I%E2%80%99ve%20tried%20so%20far%3A%3C%2FP%3E%3CUL%3E%3CLI%3E%3CP%3ERestarted%20the%20software%20and%20PC.%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3E%3CSPAN%3EReinstalled%20the%20latest%20version%20of%20the%20software.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%3CBR%20%2F%3EWhen%20I%20use%20the%20same%20tools%20with%20the%20%3CSTRONG%3EMCXN947%3C%2FSTRONG%3E%20processor%2C%20everything%20works%20perfectly%20%E2%80%94%20the%20issue%20only%20happens%20with%20%3CSTRONG%3EMCXE31B%3C%2FSTRONG%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2187912%22%20slang%3D%22en-US%22%20mode%3D%22CREATE%22%20translate%3D%22no%22%3ERe%3A%20MCXE31B%20-%20data%20for%20the%20processor%20is%20not%20available.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2187912%22%20slang%3D%22en-US%22%20mode%3D%22CREATE%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.nxp.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F246588%22%20target%3D%22_blank%22%3E%40embedabu%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20your%20question.%3CBR%20%2F%3EThe%20MCXE31B%20is%20a%20new%20product%2C%20and%20support%20for%20it%20will%20be%20added%20in%20the%20next%20version%20of%20the%20configuration%20tool.%3CBR%20%2F%3EWe%20apologize%20for%20the%20inconvenience%20this%20may%20have%20caused.%3C%2FP%3E%0A%3CP%3EBR%3C%2FP%3E%0A%3CP%3EAlice%3C%2FP%3E%3C%2FLINGO-BODY%3E