Hi Expert ,
Please find below reply for all the questions
What tool are you using to program the part?
We are utilizing a Segger J-Link to program the device.
Some programmer like the cyclone can supply the voltage to the device and they can hold the reset pin low in order to enter into programming mode.
I assume they are asking if our programmer can pull voltage low and if so…
The Segger J-link reset type is an Open drain. Device can pull reset low or have it be tristated.
Are you programming the part in a PCB or only the Device?
Device has been attempted to be programmed while installed onto a PCB
If the device is already mounted on the board please check that you have the pull up on the reset pin as well as a proper connection on the SWD pins.
There is a 10k pull up resistor for the nReset on every PCB we tested, unit(s) were verified to have proper solder connections to all pins on device. All devices show 1.2V on NReset pin and do not accept programming when held low and develop an internal failure if reset pin is driven to the proper voltage value.
Do you have an external pull up on NMI pin?
Yes, there is a 10k pull up resistor to 3.3V.
Unit Image of the part

Looking forward for your support to conclude with some possible root causes may be affect the reset voltage of the component .
Thank you
Regards
Manoj Balakrishnan.