S32 Design StudioのトピックRe: S32DS 3.5 Ubuntu 20.04 Install Stuck

S32DS 3.5 Ubuntu 20.04 Install Stuck

michaelkehinde — Mon, 07 Nov 2022 21:36:23 GMT

S32 3.5 Design Studio Installer Hangs at "Checking if you already have SW32_S32DS_3.5 license..." at 6%. Followed all steps in the installation guide

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jiri_kral — Thu, 10 Nov 2022 15:48:54 GMT

Hi Michael,

there is couple similar issues - we are looking at it. It looks, that the installer in some particular cases is stuck with trying to connect to license server, but the reason is not known yet.

Today I tried reproduce it on my side, but no success.

回复： S32DS 3.5 Ubuntu 20.04 Install Stuck

michaelkehinde — Mon, 14 Nov 2022 19:04:38 GMT

Hi Jiri,

Thank you for your response. Is there anything I can send on my end to help with the process? Please let me know

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

ashaydesai — Wed, 07 Dec 2022 17:25:12 GMT

Yes, I am also facing same issue. it tries to execute commands from /tmp/ path in my case and stucks at same step.

Also when I restart PC it successfully pops up license prompt,but even when correct key is entered it installation never proceeds any further.

回复： S32DS 3.5 Ubuntu 20.04 Install Stuck

Van1331 — Tue, 04 Apr 2023 16:27:46 GMT

Was this solved? I am dealing with this as well and need this to be able to reflash a board that has stopped booting.

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

arynderman — Thu, 17 Aug 2023 13:49:53 GMT

I'm stuck on this as well with S32DS 3.5, Ubuntu 20.04. Is there a resolution?

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

nitish2 — Sat, 25 Nov 2023 09:06:46 GMT

Hi all,
I am also facing the same installation issue on ubuntu 20.04. Is there resolution for this issue?

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

swhite39 — Wed, 20 Dec 2023 18:43:21 GMT

I am having the same problem. Has there been any progress on debugging the issue?

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

nitish2 — Wed, 20 Dec 2023 19:12:43 GMT

Hi swhite39,

No resolution for this stuck issue as of now. Support was also provided by NXP team itself over the call for the installation, but no any breakthroughs. NXP team is checking at their end right now.

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

LovroJ — Tue, 13 Feb 2024 15:42:15 GMT

Hi,

I'm having the same issue where the S32DS 3.5 installation hangs on Ubuntu 20.04. I found the error log which is attached below. What can I do to fix it?

Best regards,
Lovro

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jiri_kral — Wed, 14 Feb 2024 11:00:17 GMT

Hi Lovro,

thanks a lot for the Java error log! We aren't able to reproduce the issue, but hope that log file will help to find root cause of the issue. I'll be back when we found solution.

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

LovroJ — Thu, 15 Feb 2024 12:10:21 GMT

Hi jiri_kral,

thank you for responding and looking into the issue. Here are some additional information so we can rule out potential causes.

1. I checked the integrity of the downloaded installer and it's correct.

lovro.jakic@ra-b203-ltu:~/Downloads$ md5sum S32DS.3.5_b220726_linux.x86_64.bin 65e7ede55835608c44731a1eaaad60a2 S32DS.3.5_b220726_linux.x86_64.bin

2. FNPLicensingService is successfully installed and active. "fnp_install.log" is in the attachments.

lovro.jakic@ra-b203-ltu:/usr/local/share/FNP/service64/11.18.2$ ./FNPLicensingService -r Licensing Service daemon already active lovro.jakic@ra-b203-ltu:/usr/local/share/FNP/service64/11.18.2$ ./FNPLicensingService -s 11.18.2.0:x86_64:19862:0

3. There are no other errors in logs, except for that java one in the previous response, but regardless, I will attach the ones that I found "e10144dd18dac94b818.details" and "lax-8586466944735677875-err.tmp".

4. I checked the shared libraries required by the "libcll_app_libFNP.so" which failed in that Java log and everything looks fine to me.

lovro.jakic@ra-b203-ltu:/tmp/696291.tmp/cll/x64$ file libcll_app_libFNP.so libcll_app_libFNP.so: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped lovro.jakic@ra-b203-ltu:/tmp/696291.tmp/cll/x64$ ldd libcll_app_libFNP.so linux-vdso.so.1 (0x00007ffe243d2000) libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f604daa3000) libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f604d954000) libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f604d939000) libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f604d747000) /lib64/ld-linux-x86-64.so.2 (0x00007f604e59a000) libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f604d741000)

If you have any suggestions or need additional information, please feel free to contact me.

Best regards,
Lovro

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

adamski — Tue, 26 Mar 2024 00:22:13 GMT

I am also facing same issue. What is the timeline for a resolution? Installation gets stuck at 6% every time. Tried installing with and without a network connection. Is there an offline method for activating the Design Studio 3.5 on Ubuntu 20.04?

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

ranahzzz — Sun, 28 Jul 2024 10:17:16 GMT

I am also facing the same issue.

Is there another way to install? just unpacking some zip files or something?

thanks

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

tulips-cirque — Tue, 18 Feb 2025 15:46:02 GMT

Hi,

I'm still facing the same issue. Is there a known solution at this point or at least a known cause?

Thank you

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jav3251 — Thu, 20 Mar 2025 14:49:17 GMT

I have exactly the same problem. Is there really no solution for this?

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jiri_kral — Thu, 20 Mar 2025 16:16:26 GMT

Hi,

did you tried install latest S32DS v3.6? It uses different Java version and there is high chance that the issue will be solved.

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jav3251 — Thu, 20 Mar 2025 17:25:02 GMT

Hi,

Yes, I tried to install the version 3.6.

I tried with java-11 and java-21, with exactly the same result with both - installation is stuck to the screen shown in the opening post.

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jiri_kral — Fri, 21 Mar 2025 08:27:27 GMT

Hi,

S32DS v3.6 requires Java 17. Did you met all requirements for Linux installations? In attachment is Installation guide.

Re: S32DS 3.5 Ubuntu 20.04 Install Stuck

jav3251 — Fri, 21 Mar 2025 13:24:32 GMT

Hi,

I tried with java-17, and then also with 11 and 21. But I did not meet all the other requirements, as I'm running Ubuntu 24.04 - some required packages are not available for it. I installed whatever was available though.

The installation guide says "S32 Design Studio for S32 Platform 3.6.0 supports all editions of the operating systems listed above and is limited only by the requirements of the Java Runtime Environment." which I interpreted as supporting other Ubuntu editions too. But is it so that only 20.04 is supported?