topic Re: S32 Design Studio Activation issue in S32 Design Studio

S32 Design Studio Activation issue

christopher_lon — Mon, 23 Sep 2019 11:00:57 GMT

Every so often this error will occur, and cause me to reinstall the design studio. I have activated it the studio half a dozen times in the last 6 months.... The license is valid, something else is occurring. Offline activation doesn't work either.

Any suggestions, I don't want to continue reinstalling

Re: S32 Design Studio Activation issue

mikedoidge — Tue, 24 Sep 2019 17:32:59 GMT

Hello christopher.long@magna.com‌,

Which version of S32 Design Studio are you using?

Could you provide the log files?

For ex. C:\NXP\S32DS_Power_v2.1\_S32 Design Studio for Power Architecture Version 2.1_installation\Logs

and

C:\Users\...\workspaceS32DS.Power.2.1\.metadata

Thanks,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Wed, 29 Jan 2020 15:40:45 GMT

Hello Mike Doidge,

i have the same issue...can you help me?

Re: S32 Design Studio Activation issue

mikedoidge — Tue, 04 Feb 2020 17:43:50 GMT

Hello francesco.mattioli@efitechnology.it‌,

Of course we will help you, but you should provide more details. As we asked of Christopher, which S32 Design Studio are you using and what is the version number? Could you please provide the installation and use logs as detailed above? Please also provide the email address used to register for the product activation code on NXP.com. I can use this to check if there are any issues with your account on the Flexera server.

Best Regards,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Wed, 05 Feb 2020 07:53:44 GMT

Hello mikedoidge‌,

thanks for your answer.

To resolve this annoying error, i have uninstalled and re-installed the IDE.

i'm using S32 Design Studio for ARM v2018, Version: 2018.R1, Build id: 180815.

What is the " the installation and use logs" ?

The email address is francesco.mattioli@efitechnology.it

best regards

Francesco

Re: S32 Design Studio Activation issue

mikedoidge — Wed, 05 Feb 2020 14:44:42 GMT

Hello francesco.mattioli@efitechnology.it‌,

So it seems the issue is resolved for now. If the issue should occur again in the future, please go to the directory:

C:\NXP\S32DS_Power_v2.1\_S32 Design Studio for Power Architecture Version 2.1_installation\Logs

and provide the most recent .log file. This will provide us with the log of the installation, in case there are some clues to the issue.

Also, it will be important to provide the .log file located in your workspace directory, .metadata folder. Usually located at:

C:\Users\<Francesco Mattioli's Windows UserID>\workspaceS32DS.Power.2.1\.metadata

This will provide us with a log of the launch of the tool and should show where the error message appears and may provide some clues to the issue.

Thank you,

Mike

Re: S32 Design Studio Activation issue

christopher_lon — Sun, 09 Feb 2020 06:29:33 GMT

Reinstalling does fix the issue, but not the root cause (can and will happen again).

I later had the same issue a few more times. Long story short I believe the the root cause is related to the licensing software (flexera or something like the). I say this because I was installing and using vectorcast on the same computer. VectorCast also uses flexera. Something was causing conflict. I don't remember exactly how i resolved the issue but it was something about flexera.

What i dont understand is why S32DS even uses any sort of licensing software like flexera when its a free download.

Re: S32 Design Studio Activation issue

francesco_matti — Thu, 05 Mar 2020 08:27:22 GMT

Hello Mike Doidge,

the issue is appeared again.

Attached the logs.

best regards

Re: S32 Design Studio Activation issue

mikedoidge — Fri, 06 Mar 2020 17:18:15 GMT

Hello francesco.mattioli@efitechnology.it‌,

Is it possible for you to migrate to the latest release? S32 Design Studio for ARM 2.2 (Windows/Linux) released!

Next time this issue occurs, instead of reinstalling the S32 Design Studio, could you try the solution detailed within Troubleshooting: Installer rolls back immediately following activation code entry

In addition, we have some instructions to use licfix.zip. https://community.nxp.com/docs/DOC-334344

Please let us know if any of these solutions work, as we are so far unable to reproduce this issue on our end.

Best Regards,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Mon, 09 Mar 2020 11:38:18 GMT

Hello mikedoidge

for the moment i have not reinstall the S32 Desgin Studio.

I have deleted the folder 'C:\ProgramData\FLEXNet' but the error is still here.

Re: S32 Design Studio Activation issue

mikedoidge — Thu, 12 Mar 2020 19:01:06 GMT

Hi francesco.mattioli@efitechnology.it‌,

We are now suspecting, as christopher.long@magna.com‌ suggested, that this could be due to some conflict between two tools, each using flexera for licensing. Perhaps the versions of flexnet is different and this creates a problem. Do you have other applications installed which use flexera licensing?

Could you please describe the issue in more detail? At what point does the error message appear? Does it prevent you from using the S32 Design Studio? Does reinstalling the S32 Design Studio correct the issue (even if only temporarily)?

Best Regards,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Mon, 16 Mar 2020 15:01:55 GMT

Hi mikedoidge‌,

Could you please describe the issue in more detail? yes

At what point does the error message appear? i open the S32, and immediately after this is the messagge

if i click "Activate "

if i put the code activation

Does it prevent you from using the S32 Design Studio? yes

Does reinstalling the S32 Design Studio correct the issue (even if only temporarily)? yes, only temporarily

I will check for Flexera: i have also the S32 studio for power architecture

Re: S32 Design Studio Activation issue

mikedoidge — Mon, 16 Mar 2020 22:34:06 GMT

Hello francesco.mattioli@efitechnology.it‌ and christopher.long@magna.com‌,

Are you currently sharing your S32 Design Studio activation code with other users or have you installed S32 Design Studio in multiple locations using the same activation code?

Is S32 Design Studio the only application which is affected? If you have other applications with Flexera-based licensing, they continue to operate normally?

Are you aware of any change which coincides with the start of this issue? A new application is installed? Windows update?

Thanks,

Mike

Re: S32 Design Studio Activation issue

mikedoidge — Tue, 17 Mar 2020 13:49:06 GMT

Hello francesco.mattioli@efitechnology.it‌,

We have one more request of you. Could you please check the following?

In Windows start Explorer, right-click on Computer, choose Manage, click on “Services and Applications”, and choose Services.

Then find both “FlexNet Licensing Service” and “FlexNet Licensing Service 64” and open their “Path to executable”, something like:

"C:\Program Files (x86)\Common Files\Macrovision Shared\FlexNet Publisher\FNPLicensingService.exe"

"C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\FNPLicensingService64.exe"

For them check the Details tab.

If either of two is not “Product version 11.13.0.2 build 16702” it would be helpful to know that – is it newer or older version, 32/64-bit or both are different.

This will help us greatly in diagnosing your issue.

Thanks,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Wed, 18 Mar 2020 15:02:16 GMT

Hi mikedoidge‌,

Are you currently sharing your S32 Design Studio activation code with other users or have you installed S32 Design Studio in multiple locations using the same activation code? NO

Is S32 Design Studio the only application which is affected? If you have other applications with Flexera-based licensing, they continue to operate normally? S32 Studio: ARM and Power both

Are you aware of any change which coincides with the start of this issue? A new application is installed? Windows update? i don't know

My question is: how can i found in my pc, the other applications that use Flexera???

best regards

Re: S32 Design Studio Activation issue

francesco_matti — Wed, 18 Mar 2020 15:11:35 GMT

Hello mikedoidge‌,

Re: S32 Design Studio Activation issue

mikedoidge — Thu, 19 Mar 2020 14:00:38 GMT

Hello francesco.mattioli@efitechnology.it‌,

We have been able to reproduce the issue. We believe our method represents your environment closely, but it is impossible to be sure. Here are our recommendations for resolving this issue:

We recommend to avoid using other tools protected with FlexNet Publisher on the same computer with S32DS.
When a user installs that other SW, FlexNet protection services become incompatible with S32DS and S32DS licenses may be wiped from TS.
In order to execute S32DS after other SW used, user should 1) repair FlexNet services to compatible version and 2) start S32DS and if needed enter an activation code.
1. In order to repair, go to S32DS\cll\i86\ and run:
  cllSvrUtility.exe -installService DummyName
Another way is to download correct (to S32DS) executables with services (attached) and replace them in the system.

We hope these recommendations will help you to resolve the issues. Please reply with your results.

Best Regards,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Tue, 21 Apr 2020 15:00:21 GMT

Hello @Mike Doidge,

1. We recommend to avoid using other tools protected with FlexNet Publisher on the same computer with S32DS.
When a user installs that other SW, FlexNet protection services become incompatible with S32DS and S32DS licenses may be wiped from TS. -> How can i control in my computer?

2. In order to execute S32DS after other SW used, user should 1) repair FlexNet services to compatible version and 2) start S32DS and if needed enter an activation code.

In order to repair, go to S32DS\cll\i86\ and run:
cllSvrUtility.exe -installService DummyName -> i cannot find this in my computer: can you write the exactly position?

3. Another way is to download correct (to S32DS) executables with services (attached) and replace them in the system.

i have downloaded the attached and i have replaced in the system...but nothing change.

Re: S32 Design Studio Activation issue

mikedoidge — Tue, 21 Apr 2020 20:41:45 GMT

Hello francesco.mattioli@efitechnology.it‌,

For #2, see the image for the location of this file.

Let us know if this works.

Best Regards,

Mike

Re: S32 Design Studio Activation issue

francesco_matti — Wed, 22 Apr 2020 11:35:54 GMT

Hello mikedoidge‌,

but the location is only for the newest version? i still have the 2018 and the location is not exist.

best regards

Francesco