topic Re: ID is INACTIVE in Flexera in S32 Design Studio

ID is INACTIVE in Flexera

snhsyy — Wed, 12 Sep 2018 06:19:09 GMT

You have been redirected to this page because your ID is INACTIVE in Flexera. Please Activate your account to proceed. If you believe you have reached this page in error, please contact NXP® Technical Support.

My ID cannot download S32, My email is snhsyy@sina.com.

Re: ID is INACTIVE in Flexera

mikedoidge — Wed, 12 Sep 2018 19:12:18 GMT

Hello snhsyy@sina.com‌,

I have just checked your account in Flexera. It seems your account is ACTIVE. Could you please try again? Perhaps another NXP support person has already reactivated your account.

Best Regards,

Mike

Re: ID is INACTIVE in Flexera

juancruzgassolo — Fri, 28 Sep 2018 21:59:13 GMT

Hi, I have the same problem here. Please, canyou reactivate my account?

Thanks

Juan Cruz

Re: ID is INACTIVE in Flexera

mikedoidge — Mon, 01 Oct 2018 13:58:35 GMT

Hello juancruzgassoloncan@gmail.com‌,

Your account is active.

Best Regards,

Mike

Re: ID is INACTIVE in Flexera

juancruzgassolo — Wed, 03 Oct 2018 12:49:12 GMT

Hi Mike,

Sorry but the problem persist. Punctually I want to download the LPCXpresso IDE and when I hit "donwload" the next page shows You have been redirected to this page because your ID is INACTIVE in Flexera. Please Activate your account to proceed.

If you believe you have reached this page in error, please contact NXP^® Technical Support.

Best Regards,
Juan

Re: ID is INACTIVE in Flexera

mikedoidge — Wed, 03 Oct 2018 13:25:31 GMT

Hello juancruzgassoloncan@gmail.com‌,

This is a community to support S32 Design Studio. For support with LPCXpressio IDE, please submit a request on the MCUXpresso IDE community.

I just discovered that you have 2 accounts under your name. One was ACTIVE, the other was INACTIVE. I have reactivated the second one and you should not receive the error.

Best Regards,

Mike

Re: ID is INACTIVE in Flexera

sahyadri_sahity — Sat, 01 Dec 2018 13:26:22 GMT

Hello mikedoidge‌,

I am getting the same problem. Can you please reactivate my account?

Thanks in advance

Re: ID is INACTIVE in Flexera

mikedoidge — Mon, 03 Dec 2018 13:18:17 GMT

Hello,

I have reactivated your account.

Best Regards,

Mike

Re: ID is INACTIVE in Flexera

sahyadri_sahity — Wed, 05 Dec 2018 13:13:49 GMT

Hello,

Thank you :smileygrin:. I am able to download now.