topic Re: S32DS for S32 platform installer stuck forever after entering activation code in S32 Design Studio

S32DS for S32 platform installer stuck forever after entering activation code

Joao_Roscoe — Fri, 27 Oct 2023 20:41:49 GMT

I'm trying to install S32DS for S32 platform (S32DS.3.5_b220726_linux.x86_64.bin) onto a Ubuntu 22.04.3 LTS box. I launched the installer as a regular user, and got a sudo passwd prompt (console) and a activation code prompt (java popup window), and answered both of them. All I got was a stuck installer - see attached snapshot. Could not find any other popup window.

Any hints?

Best regards,

João

Re: S32DS for S32 platform installer stuck forever after entering activation code

Mehul_Patel_NXP — Mon, 30 Oct 2023 22:45:54 GMT

Hi, @Joao_Roscoe ,

Please make sure that you have administrator right privileges while installing the S32DS.

If you having problem with admin rights, please can you check with your company's It team.

1. And once again try to steps as mentioned in the guide : https://www.nxp.com/webapp/Download?colCode=S32DSIG

2. Or you may you try offline activation method as per this page

https://community.nxp.com/t5/S32-Design-Studio-Knowledge-Base/HOWTO-Activate-S32-Design-Studio/ta-p/1128340

If both, doesn't work:

Please can you share your activation code so I can check if activation request reached to server or not.

And, please can you share workspace details and installation log:

S32DS installation log: C:\NXP\S32DS.3.5\_S32 Design Studio for S32 Platform 3.5_installation\Logs

(or wherever the installation directory located)

Also, Please check this post:

https://community.nxp.com/t5/S32-Design-Studio-Knowledge-Base/Troubleshooting-Activation-fails-with-error-message-FNP-ERROR-0/ta-p/1123259

Thank you. Best regards.

- Mehul Patel

Re: S32DS for S32 platform installer stuck forever after entering activation code

Joao_Roscoe — Mon, 06 Nov 2023 14:42:58 GMT

Unfortunately, no success, so far.

The installaller is still stuck right after entering the activation code - it is still asking for an activation code to be enterered in a PopUp windows.

The activation code I'm using is:

E4B4-65D0-472A-8C83

(received by e-mail from NXP)

The installation dir contains only a "jre" directory - so there are no logs.

And I'm trying to install S32DS 3 - so, I guess this does not apply.

I'm puzzled...

João

Re: S32DS for S32 platform installer stuck forever after entering activation code

Mehul_Patel_NXP — Mon, 06 Nov 2023 16:06:43 GMT

Hi, @Joao_Roscoe ,

As I see on the license server there is no activation attempt.

Please can you check again, reinstallation with administrator privileges right. It could be also because there was some server issue last week. Please can you give try again if it works.

Thank you. Best regards.

- Mehul Patel

Re: S32DS for S32 platform installer stuck forever after entering activation code

Mehul_Patel_NXP — Mon, 13 Nov 2023 21:23:27 GMT

Hi, @Joao_Roscoe ,

Please let us know if you were able to further with the S32DS installation.

Thank you, Best regards,

- Mehul Patel

Re: S32DS for S32 platform installer stuck forever after entering activation code

amitwarbhe — Mon, 15 Jan 2024 06:57:12 GMT

Even with admin privileges I am facing the same issue.

Activation Code:1992-D57A-4A33-66CA