topic Re: Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......] in S32 Design Studio

Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

ajayyadav1996 — Thu, 29 Jun 2023 05:34:24 GMT

I was using S32DS Version 3.4 and suddenly it was stopped working and a pop up message came up for "Missing License".
I have license activation key and I used it for online as well as offline activation but following error message is coming :
CLLReason [errorNo=21,errorString= Error sending an activation request to remote activation server and processing the resulting respone.........]. Please see attachment.

Can you please help me with this.

Best Regards,
Ajay

Re: Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

Mehul_Patel_NXP — Thu, 29 Jun 2023 19:18:06 GMT

Hi, Ajay,

Please can you provide activation code you are using for installation of the particular version of Design Studio.

Please can you also provide workspace log, Design studio Installation log.

You can find workspace log at
C:\Users\Public\[workspace name]\.metadata

You can find S32DS installation log at:

C:\NXP\S32DS.3.5\[_S32 Design Studio for S32 Platform 3.4_installation- something like this] \Logs
Thank you. Best regards.

- Mehul

Re: Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

ajayyadav1996 — Mon, 03 Jul 2023 04:40:09 GMT

Hello Mehul,

Thanks a lot for your response. Here I have attached logs, metadata and activation key I have sent you on private message.

Best Regards,

Ajay

Re: Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

Mehul_Patel_NXP — Fri, 14 Jul 2023 20:48:49 GMT

Hi, @ajayyadav1996, I see there is another thread regarding the issue.

Is this problem solved, please can you update on the issue.

Thank you, Kind regards.

- Mehul Patel

Re: Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

Mehul_Patel_NXP — Wed, 02 Aug 2023 11:41:30 GMT

Hi, Ajay,

As I talked with you, it has found that it was firewall setting which was blocking the server request for the license activation.

Happy that you were able to resolve the issue and move forward.

Thank you, Best regards,

- Mehul

Re: Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

ajayyadav1996 — Wed, 02 Aug 2023 11:53:36 GMT

Hello Mehul,
Yes, It worked with this solution. Thank you

BR,
Ajay