topic S32DS for ARM v2.2 activation error in S32 Design Studio

S32DS for ARM v2.2 activation error

LatromPu — Wed, 10 May 2023 08:50:13 GMT

I install S32DS for ARM v2.2 on my laptop, it's activatation error. My laptop information include:

CPU: AMD Ryzen 7 PRO 6850HS

OS: Windows 11 Home Basic 22H2

Please help!

Re: S32DS for ARM v2.2 activation error

VaneB — Wed, 10 May 2023 17:59:35 GMT

Hi @LatromPu

For S32 Design Studio for Arm it's supported host operating systems (OS):

Microsoft Windows® 7/8/10 (32- and 64-bit)
Ubuntu 16.04 (64-bit)
Debian 8 (64-bit)
CentOS 7 (64-bit)

B.R.

VaneB

Re: S32DS for ARM v2.2 activation error

mikedoidge — Wed, 10 May 2023 18:22:28 GMT

Hello @LatromPu,

There are 2 possible causes for this issue.

1) It could be that your firewall is blocking access to the activation server. If this is the case, it can be resolved by either activating from another network or device outside of your current network or by using the offline activation method.

2) It could be the issue described under error 2 in the troubleshooting article:

Troubleshooting: Activation fails with error messa... - NXP Community

Best Regards,

Mike

Re: S32DS for ARM v2.2 activation error

LatromPu — Thu, 11 May 2023 01:25:39 GMT

Hi, @VaneB ，

Do you mean it can't work on Windows 11(64-bit)?

Re: S32DS for ARM v2.2 activation error

LatromPu — Thu, 11 May 2023 02:55:33 GMT

Hi @mikedoidge ,

I try to use 5G net to activation the s32ds, and download the CLL_FNP file. it show can't find dependent libraries, whether should i download other libraries?

Re: S32DS for ARM v2.2 activation error

mikedoidge — Thu, 11 May 2023 13:27:12 GMT

Hi @LatromPu,

Did you try the offline activation method? it is described in the installation guide and here:

HOWTO: Activate S32 Design Studio

Could you please execute the command: java -version

It could be the wrong version of java is used. S32DS install includes the correct version, but since your install is not completing, it may not be available when you use the CLL_FNP activation method.

If you try to install to C:\ instead of D:\, is the issue the same?

Best Regards,

Mike

Re: S32DS for ARM v2.2 activation error

VaneB — Thu, 11 May 2023 18:22:23 GMT

Hi @LatromPu

This IDE was not tested on Windows 11, so the OS versions for which the product was not tested are not usually supported.

Re: S32DS for ARM v2.2 activation error

LatromPu — Fri, 12 May 2023 02:56:16 GMT

Dear mikedoidge,

I tried the installation again as you suggested, but it still failed.

Re: S32DS for ARM v2.2 activation error

mikedoidge — Fri, 12 May 2023 14:40:06 GMT

Hello,

There is another possible solution to this issue:

Use the attached archive.

Enter the following command replacing the paths as noted. It should be possible to execute from CMD window located at any path. Make sure to use the ‘/’ instead of ‘\’ and if you have any paths with spaces, then enclose the full path with “.

C:/NXP/S32DS.3.5/jre/bin/java -Djava.library.path="{path to where you extracted the activation.zip}/Activation/cll/x64" -jar "{path to where you extracted the activation.zip}/Activation/license.jar" activateUI

Please try this and let us know if the issue is solved.

Best Regards,

Mike

Re: S32DS for ARM v2.2 activation error

LatromPu — Mon, 15 May 2023 02:38:43 GMT

Dear mikedoidge,

Still unable to activate.

Re: S32DS for ARM v2.2 activation error

mikedoidge — Tue, 16 May 2023 13:22:08 GMT

Hi,

My apologies, I copied the instructions from my notes. I see you used the x64 version of the CLL libraries, since your machine has 32-bit, you should use the 'i86' CLL libraries for the 32-bit version. Please try the steps again.

Best Regards,

Mike

Re: S32DS for ARM v2.2 activation error

LatromPu — Mon, 22 May 2023 02:28:16 GMT

Dear @mikedoidge ,

Now we have another error"The licensing service is too old."

Re: S32DS for ARM v2.2 activation error

mikedoidge — Mon, 22 May 2023 16:24:40 GMT

Hello,

I'm sorry for all of the difficulties.

Please try these commands:

1) java -Djava.library.path=D:\NXP\CLL_FNP.11.18.0.2\lib\ -jar com.nxp.s32ds.rcp.license.core.jar install -prod S32DS-IDE-ARM_2.2

2) java -Djava.library.path=D:\NXP\CLL_FNP.11.18.0.2\lib\ -jar com.nxp.s32ds.rcp.license.core.jar activate -actid 8AF8-2BC1-1919-26A8

3) java -Djava.library.path=D:\NXP\CLL_FNP.11.18.0.2\lib\ -jar com.nxp.s32ds.rcp.license.core.jar list

It seems we need to get this installed BEFORE you try the command:

D:/NXP/S32DS_ARM_V2.2/jre/bin/java -Djava.library.path=D:/NXP/Activation/cll/i86 -jar D:/NXP/Activation/license.jar" activateUI

However, if you use the second command above, and it works, then you won't need to perform the activateUI command.

Best Regards,

Mike

Re: S32DS for ARM v2.2 activation error

LatromPu — Tue, 23 May 2023 01:38:07 GMT

Dear @mikedoidge ,

This problem solved, thank you very much.