topic Re: Can not loading the Tresos(v24) WorkSpace. in MPC5xxx

Can not loading the Tresos(v24) WorkSpace.

guoqiang_zhu — Wed, 08 Jan 2020 00:59:11 GMT

My PC's OS is windows 10. I installed tresos v24.0.0 tool.but it can't be loading when i open the tresos_gui.exe , with always stay in loading view.

And the window task manager shows his task"Java(TM) Platform SE binary" status is no response. when i closed the loading view,it show me the information like this(jdk-8u92-windows-i586 and jre-6u45-windows-i586 have been installed).

But Tresos v16.0.0 can loading his workspace normal.

Compared with tresos v16 and v24 's task status.

I have try to reinstall the tresos24 ,but the question can not be solved.

Thanks for your help.

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Thu, 09 Jan 2020 08:54:41 GMT

Hi,

Seems like there is an insufficient memory situation. You can try by increase maximum memory start of EB Tresos, by editing in tresos_gui.ini: -Xms256m => -Xms512m to see if the situation can be resolved. If it's not working, then maybe contacting Elektrobit support team directly is a better idea (https://www.elektrobit.com/support/)

Re: Can not loading the Tresos(v24) WorkSpace.

guoqiang_zhu — Thu, 09 Jan 2020 10:12:44 GMT

Thanks!it's working.

Re: Can not loading the Tresos(v24) WorkSpace.

xxmgeneral — Fri, 24 Jan 2020 10:27:15 GMT

Hello,

Did change in "tresos_gui.ini: -Xms256m => -Xms512m", resolved this issue? I'm also facing this issue but it's not resolved after doing above change. It was working fine and suddenly it stopped working and giving this error.

Re: Can not loading the Tresos(v24) WorkSpace.

davide_caboni — Thu, 30 Jan 2020 16:46:31 GMT

Hi,

I have the same problem, but I'm using v23.0.0. It stop working two days ago. I try the change mentioned above, but it doesn't solve the problem. I also try to reinstall tresos and java from scratch, but I have the some error.

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Fri, 31 Jan 2020 03:23:15 GMT

Hi,

So your EB has already worked well before, and accidentally crashed the recently day? How are these two parameters configured in your tresos_gui.ini: -Xms and -Xmx? And may I ask also your PCs' specs?

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Fri, 31 Jan 2020 03:25:22 GMT

Here is my configuration in tresos_gui.ini:

-Xms256m
-Xmx4096m

My PC's spec:

- Intel Core i3-6100

- 8GB RAM

- Windows 10 64 bits

With this configuration I have no trouble while running EB 26.0

Re: Can not loading the Tresos(v24) WorkSpace.

davide_caboni — Fri, 31 Jan 2020 08:47:44 GMT

Hi,

yes EB(v.23) was working well before, then few days ago it stops working.

My configuration is the same for tresos_gui.ini:

-Xms256m
-Xmx4096m

My PC's spec:

-i7-8750H

-16GB RAM

-Windows 10 x64

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Fri, 31 Jan 2020 09:37:16 GMT

Hi,

I see a notification about your comment, but so far I haven't found it in this thread. Could you please re-comment?

Re: Can not loading the Tresos(v24) WorkSpace.

xxmgeneral — Fri, 31 Jan 2020 09:51:21 GMT

Hi,

Try following steps, take back up of files before deleting. Sometimes these steps also resolve issue.

deinstall “EB Client License Administrator”
1. check that installation path has been completely removed after!
2. is there also some “EB Server License Administrator” used?
delete “C:\ProgramData\FLEXnet”\EB* files
1. to delete/remove your local trusted storage
follow the path mentioned among properties of “FlexNet Licensing Service 64” service, e.g. "C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\" and delete its content
1. any other “FlexNet Licensing Servie…” mentioned among your services?
reinstall “EB Client License Administrator v 1.3.0” (following the steps from https://www.elektrobit.com/support/licensing/ > Instructions for single users
1. into a new directory!
2. Activate your license by providing activation code
unpack/setup your “EB tresos SW” package using “setup.exe” into a new directory

Re: Can not loading the Tresos(v24) WorkSpace.

davide_caboni — Fri, 31 Jan 2020 14:15:44 GMT

Hi,

Thanks a lot for the support.

I follow the steps above and it solve the problem :smileywink:

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Mon, 03 Feb 2020 03:42:39 GMT

Glad to hear that your problem was solved. Anyway I have been told from my colleague that this is a temporary case and one of the reasons is from Flexnet server. Sometimes disconnecting Internet can help, or start Windows from safe mode may help. I have already sent an email to Elektrobit to ask them for a support. I will post here if there are any useful information.

Re: Can not loading the Tresos(v24) WorkSpace.

venkatesh_kulka — Sat, 15 Feb 2020 22:57:02 GMT

Hello,

I am facing the same issue for running my EB studio 26.0.0

I tried to increase the memory size in tresos_gui.ini file, unfortunately that did not help.

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Mon, 17 Feb 2020 03:49:38 GMT

Dinesh Sharma wrote:
Hi,
Try following steps, take back up of files before deleting. Sometimes these steps also resolve issue.
deinstall “EB Client License Administrator”
check that installation path has been completely removed after!
is there also some “EB Server License Administrator” used?
delete “C:\ProgramData\FLEXnet”\EB* files
to delete/remove your local trusted storage
follow the path mentioned among properties of “FlexNet Licensing Service 64” service, e.g. "C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\" and delete its content
any other “FlexNet Licensing Servie…” mentioned among your services?
reinstall “EB Client License Administrator v 1.3.0” (following the steps from https://www.elektrobit.com/support/licensing/ > Instructions for single users
into a new directory!
Activate your license by providing activation code
unpack/setup your “EB tresos SW” package using “setup.exe” into a new directory

Please try with Dinesh's solution. If it doesn't work, then please provide us these below information, then we might ask Elektrobit:

What order-(QU) and delivery number(D-) comes with your EB tresos Studio package ?
Which ACG/ACP version you are using?
Please send us your system report. To get the system report, please open the EB tresos Studio. Create a system report via EB tresos Studio > Help > EB tresos Details > Export system report. Create a zip-package of your project, including at least .project file and .prefs\ and config\ folder

Re: Can not loading the Tresos(v24) WorkSpace.

sivach440 — Tue, 25 Feb 2020 23:24:00 GMT

Hi Guys,

I too facing the same problem EB Tresos not responding. I tried the above steps delete and reinstall but in my case it didn't work.

My system configurations are :

Win10, 64-bit

Intel(R) Xenon(R) CPU E3-1505M v5 @ 2.80GHz

RAM 32GB

Please let me know if any working solution available for this problem.

Thanks & Regards

Ch. Siva

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Mon, 20 Apr 2020 05:04:52 GMT

Hi sivach440@gmail.com‌,

Sorry for late reply. We have received an update from Elektrobit about this case. Kindly provide us your email registered in NXP.com, so we will provide you the update.

Regards,

Nam

Re: Can not loading the Tresos(v24) WorkSpace.

suggala_sudhir — Tue, 21 Apr 2020 12:18:39 GMT

HI Nam,

Could you please share the Eb update file.

present am using tresos 26.0.0 version.

My Registered mail i.d: suggala.sudhir@continental.com

Note:

I am facing the same problem EB Tresos not responding. I tried the above steps delete and reinstall it.still not working.

Thanks and Regards,

Sudhir

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Thu, 23 Apr 2020 02:53:24 GMT

Hi suggala.sudhir@continental.com‌,

Sorry for late reply. I have forwarded your request to marketing team and I will notify you once the request is finished.

Nam

Re: Can not loading the Tresos(v24) WorkSpace.

namnguyenviet — Thu, 23 Apr 2020 07:06:34 GMT

Hi suggala.sudhir@continental.com‌,

Marketing team has processed your request. Please check in your Flexnet account - EB Tresos Configuration tool to download the HF.

Nam

Re: Can not loading the Tresos(v24) WorkSpace.

luciano_curti — Fri, 22 May 2020 14:45:27 GMT

Hello Nam, I'm facing the same problem, but in my case I'm using EB tresos Studio 26.0.0.
I've tried all the solutions listed here but it still doesn't work.

Can you send me the update on this topic?
My registered email is: luciano.curti@silicon-gears.com

Thanks! Regards,
Luciano Curti