topic Re: I can't install freemaster 3.0 in FreeMASTER

I can't install freemaster 3.0

geansousa — Mon, 10 Feb 2020 15:08:51 GMT

Hi, I'm having some difficulties installing freemaster 3.0.

A installanywhere window appears after I double click FMASTERSW30.exe. After its completion bar finishes, a window with the freemaster logo appears for about one second. Then, nothing else happens.

I'm using windows 7 and java is updated.

If I try to run the installer again, a multiple launches error appears and a log file is generated at C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\Logs. But no log is generated for the first try.

Anyone facing this problem?

Re: I can't install freemaster 3.0

iulian_stan — Mon, 10 Feb 2020 17:20:54 GMT

Hi Gean,

Could you please confirm weather you have administrative privileges on the PC you are trying to install FreeMASTER on. The installer contains a built-in JRE and does not require nor affect any existing Java distributions on the system.

It's quite strange that it creates a folder on your C driver which happens only after user confirms installation options. Meaning it requires user input on the following screen:

Prior to this one all processing happens in a temporary directory.

Is it your first time installing FreeMASTER 3.0 on that PC?

Can you redownload the installer (in case it got corrupted) and try running it again. If it get's blocked make sure to terminate any previously launched processes before a new attempt:

In case it still persists could you provide additional information on your OS and PC specifications.

Kind regards,

Iulian

Re: I can't install freemaster 3.0

tomas_bubela — Thu, 13 Feb 2020 06:41:29 GMT

Hi,

I have exactly the same problem. After a brief display of the FreeMASTER logo, nothing else happens. I can see this running proccess of FreeMASTER:

Advice please

Tomas

Re: I can't install freemaster 3.0

iulian_stan — Thu, 13 Feb 2020 09:34:36 GMT

Hi Tomas,

We are sorry for the inconveniences. We are currently investigating this issue and will post updates on this thread.

Kind regards,

Iulian

Re: I can't install freemaster 3.0

iulian_stan — Thu, 13 Feb 2020 10:14:58 GMT

geansousa, tomas.bubela@centrum.cz‌

Could you please try the following:

Unzip the installer on your hard drive. You should be able to see the following two folders - InstallerData and Windows.
Navigate to Windows folder, it's content should look like this:
Open a console terminal and execute the following command (make sure there are no other installer processes running in the background):
> "FreeMASTER 3.0.exe" LAX_VM resource\jre\bin\java.exe

Let us know if this helps. In case of failure do you get any errors in the console ?

Kind regards,

Iulian

Re: I can't install freemaster 3.0

tomas_bubela — Thu, 13 Feb 2020 11:45:00 GMT

It is ok now.

Thank you.

Re: I can't install freemaster 3.0

d_dicerto — Fri, 14 Feb 2020 13:52:03 GMT

Hello everyone

I'm facing the same problem and also the solution posted by Iulian does not solve my problem.

I'm runnig on Win7 pc with java version 1.8.0241, the system is fully update.

Thanks in advance

Re: I can't install freemaster 3.0

iulian_stan — Fri, 14 Feb 2020 15:25:35 GMT

Hi d.dicerto@gmail.com‌,

Unfortunately we are still unable to reproduce this issue on our side so I would like to clarify some minor details:

When running the command in the terminal are you facing the exact same behavior ?
If you run it repeatedly do you get "Another installation in progress" error ?
Are you extracting both folders from FMATERSW30.exe ?

Could you please try running it with your version of java, just replace the the path to java.exe, ex:

> "FreeMASTER 3.0.exe" LAX_VM "C:\Program Files\Java\jre1.8.0_241\bin\java.exe".

Kind regards,

Iulian

Re: I can't install freemaster 3.0

d_dicerto — Fri, 14 Feb 2020 16:03:44 GMT

Hi Iulian

Yes, in the terminal i'm facing the exact same behavior
Yes, I've got the "Another installation" error
Yes, I extracted both folders

Ok, running the command you suggest works like a charm.

Thanks a lot and have a nice day

Re: I can't install freemaster 3.0

sushil_prabhu — Fri, 14 Feb 2020 19:51:31 GMT

I am also having problem installing. Installations asked for an activation code. I provided the code received from the NXP support portal, and received an error message

"Error Initializing activation Library. Licensing Service not installed. (FNP error 20)

Re: I can't install freemaster 3.0

iulian_stan — Mon, 17 Feb 2020 09:15:21 GMT

Hi sushil.prabhu@sparton.com,

It seems that this one is caused by FlexNet Licensing Service - either due to installation failure or OS restriction.

Could check if it was installed on your system:

Is there a FlexNet entry in your system services list ?
Was the service executable installed in Program Files ?
It's path should be: C:\Program Files (x86)\Common Files\Macrovision Shared\FlexNet Publisher

If one of those holds could you start the service manually and reattempt the installation.

Could you also provide your installation log (C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\Logs).

Kind regards,

Iulian

Re: I can't install freemaster 3.0

sushil_prabhu — Mon, 17 Feb 2020 15:04:12 GMT

Julian,

Thanks for this information. FlexNet Licensing Service was not running on my PC. I started it

However, it is 64 bit and the service executable is installed in

C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher

Installation of the FreeMaster failed with the same error message. How can I get this working?

Thanks,

Sushil

Re: I can't install freemaster 3.0

iulian_stan — Mon, 17 Feb 2020 15:30:46 GMT

Unfortunately it should've been a 32 bit version service. I'm looking into this one and will keep you posted.

Iulian

Re: I can't install freemaster 3.0

iulian_stan — Tue, 18 Feb 2020 08:41:33 GMT

Hi sushil.prabhu@sparton.com‌,

I was unable to reproduce this issue. Could you please provide installation log file for further investigation ?

Thanks,

Iulian

Re: I can't install freemaster 3.0

sushil_prabhu — Tue, 18 Feb 2020 14:14:56 GMT

Iulian

Where can find the installation log file?

Thanks,

Sushil

Re: I can't install freemaster 3.0

iulian_stan — Tue, 18 Feb 2020 14:35:00 GMT

Logs default location - C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\Logs.

Iulian

Re: I can't install freemaster 3.0

sushil_prabhu — Tue, 18 Feb 2020 14:41:20 GMT

I have tried installing few times. Please see the attached logs.

Re: I can't install freemaster 3.0

iulian_stan — Tue, 18 Feb 2020 15:38:25 GMT

Hi sushil.prabhu@sparton.com‌,

In both cases your installation fails due to limited privileges. Here's the error message from your logs:

CLLReason [errorNo=5, errorString=Error installing the FlexNet Publisher Licensing Service and registers. Access has been denied to a resource, either a service or a file, or the registry. Administrator privilege is required to resolve this problem. (FNP error 1007), flxActMajorErrorNo=0, flxActMinorErrorNo=0, flxActSysErrorNo=0, flxCommErrorNo=1007]

Unless you run the installer as admin you won't be able to use FreeMASTER Lite.

Please note that only the Lite feature requires license validation. You can try installing FreeMASTER (main tool) by deselecting FreeMASTER Lite option on the Component Selection screen.

Kind regards,

Iulian

Re: I can't install freemaster 3.0

sushil_prabhu — Tue, 18 Feb 2020 17:19:45 GMT

Thanks, our company has IT managing the installation. So when they tried to install from my account and used their admin credentials when prompted, it did not work. When IT logged in as admin and installed the application, installation went through without any issues.

Thanks for your help.

Regards,

Sushil

Re: I can't install freemaster 3.0

sushil_prabhu — Thu, 20 Feb 2020 15:33:36 GMT

Iulian

Do you have an example code that runs on IMXRT1064 that can be connected from the FreeMaster? It is not clear to me what is needed on the target in order for Free Master to communicate. I am going through the user guides, but some pointers may help me figure out things quicker. I am using MCUxpresso 11.1.0 and SDK 2.6.1.

Thanks,

Sushil