topic Re: Freemaster 3.2 Deskop Application Crashes when launched in FreeMASTER

Freemaster 3.2 Deskop Application Crashes when launched

lucabarbiero — Wed, 30 Aug 2023 11:19:11 GMT

Hi,

Today my Freemaster 3.2 doesn't want to work.. It crashes silently every time I launch it (also tried to launch from command line, in case there would be some error message there but nothing).

I have tried to uninstall and reinstall latest version from the website, problem persists.

I have used it a million times until two days ago. What could be wrong in my laptop that I should check?

Regards

Luca

Re: Freemaster 3.2 Deskop Application Crashes when launched

lucabarbiero — Wed, 30 Aug 2023 11:25:51 GMT

If I double click in Windows on a freemaster project, the application starts correctly actually. Then it crashes again if from the application I create a new project.

Re: Freemaster 3.2 Deskop Application Crashes when launched

MichalH — Wed, 30 Aug 2023 12:34:55 GMT

Hello Luca,

yes as discussed in other two posts in this forum, the FreeMASTER Edge browser component crashes after a recent Windows/Edge update deployed by Microsoft. This issue affects all FreeMASTER 3.2.x versions with Edge support.

As Edge is the default component used to render the Welcome page, the FreeMASTER crashes as soon as you run it. When you run FreeMASTER by opening a project which uses IE or CEF engine to render HTML, then the FreeMASTER works normally (until you do File/New).

Another workaround is to rename the "c:\NXP\FreeMASTER 3.2\FreeMASTER\html" to html.bak to prevent the Welcome page to load. But still using Edge engine to render project-specific content may have issues.

We have identified the root cause of the issue and we are now working on hotfix release. This should be out during the next week - early Sep/2023.

Thanks for staying with us,
Michal

Re: Freemaster 3.2 Deskop Application Crashes when launched

lucabarbiero — Wed, 30 Aug 2023 12:39:11 GMT

Thank you @MichalH and sorry for asking duplicate questions. I did check for similar topics but maybe too briefly.

Regards,

Luca

Re: Freemaster 3.2 Deskop Application Crashes when launched

MichalH — Wed, 06 Sep 2023 07:54:33 GMT

Hello Luca,

the issue should now be fixed. Please update to 3.2.2.2 available at www.nxp.com/freemaster

Please close this thread if you test the hotfix successfully.

Thanks,
Michal

Re: Freemaster 3.2 Deskop Application Crashes when launched

lucabarbiero — Thu, 07 Sep 2023 10:43:22 GMT

Hi @MichalH

Problem solved. Thanks!

Re: Freemaster 3.2 Deskop Application Crashes when launched

diniz — Thu, 14 Sep 2023 10:25:40 GMT

Hello,

We are experiencing the same issue

Freemaster last downloadable version on Win10 with last updates

HTML directory rename workaround does not work

Trying to open freemaster through a projet does not work either.

Are there other any fixes to test?

Re: Freemaster 3.2 Deskop Application Crashes when launched

lucabarbiero — Thu, 14 Sep 2023 10:33:23 GMT

Are you sure that you are using the latest 3.2.2.2 version from the website? That should solve the problem. It did for me on Windows 10 of course.

Re: Freemaster 3.2 Deskop Application Crashes when launched

diniz — Thu, 14 Sep 2023 12:51:40 GMT

Yes i'm sure.

You can see on the picture attached.

A problem with a "libcef.dll"

Re: Freemaster 3.2 Deskop Application Crashes when launched

MichalH — Thu, 14 Sep 2023 13:00:39 GMT

Dear Denis,

this seems to be a different issue than the Edge browser issue we were fixing in 3.2.2.2. Maybe partly related as the Edge internally uses Chromium engine, but we need to investigate.

Please open a new thread on this community and describe again. Also state if the issue can be replicated on multiple computers and/or if any computer exists which is not affected.

Thank you!
Michal