topic Re: Processor Expert problem with CodeWarrior 6.3 license in Software Licensing

Processor Expert problem with CodeWarrior 6.3 license

samuelconti — Fri, 18 Dec 2015 13:37:23 GMT

Hello,

I bought a a CodeWarrior Licence for one year and some Processor Expert Libraries (*.PEupd) that I installed don't generate the code. I testes with 2 types of license, one in "FLEX ID" to use my dongle and another in "Disk Serial Number", the problem is the same. I use CodeWarrior 6.3.

See the first Error message at the start-up of CodeWarrior below:

After this, I can use the installed libraries and CodeWarrior normaly but the code of the ocncerned libraries is not generated. *.c and *h files are generated with the name of the functions, etc....but no Code inside all functions (like the errror message below says). I used the same type of licence since 2 years without problem. Can you help me please? Thank you

Re: Processor Expert problem with CodeWarrior 6.3 license

trytohelp — Fri, 18 Dec 2015 13:59:25 GMT

Hi Brigitte,

In some case customer could meet problem with license file generated with web license system for classic version.

The IDE and PEx bean could be corrupted.

To solve it we need to correct the keys and re-encrypt the license file.

Don't think you want to share your license file on community.

I recommend to create a Case.

How to summit a Service Request online ?

To submit your case into the supporting system, please follow below steps:

1) Go to http://www.nxp.com/support/sales-and-support:SUPPORTHOME.

2) On the bottom of the page under Submit New Issues, click Hardware & Software.

3) Register with your business email to access NXP technical online support.

4) A verification email will be sent to your account. Click the link embedded in that email to verify your access.

5) On the NXP online support page, select Contact Support from the top menu and click “submit a new case” to start the process.

Please add the license file you're using.

Attached you will find a temp license.

Rename it to license.dat.

Have a great day,
Pascal
NXP Technical Support

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Re: Processor Expert problem with CodeWarrior 6.3 license

samuelconti — Mon, 21 Dec 2015 08:44:23 GMT

Hello,

Thank you, I will go to post on this support.

The Temp licence is OK.

Best regards,

Re: Processor Expert problem with CodeWarrior 6.3 license

samuelconti — Wed, 06 Jan 2016 08:03:21 GMT

Hello,

I create a case in december, 2015 but I have no response about my problem.

The case number is 00064683.

Can you do everything to resolve the problem ?

Thank you,

Best Regards,

Re: Processor Expert problem with CodeWarrior 6.3 license

trytohelp — Wed, 06 Jan 2016 09:17:05 GMT

Hello Brigitte,

I sent you an answer the December 21.

The email was sent from tech.support@nxp.com to bl@centaure-systems.fr

This email included the corrected license file which should solve the problem.

Have a great day,
Pascal
NXP Technical Support

Re: Processor Expert problem with CodeWarrior 6.3 license

sms0524 — Tue, 05 Apr 2016 11:09:00 GMT

I have had the same problem as previously described and sent in a ticket (Case 00072113) in Mid March but haven't received any reply. When can I expect to hear something from you in regards to this issue?

Re: Processor Expert problem with CodeWarrior 6.3 license

trytohelp — Tue, 05 Apr 2016 15:18:59 GMT

Hi Sarah,

In some case the keys for Processor Expert could be corrupted.

It's probably the problem you meet.

By default the license file must be manually corrected.

The Case is the right process for this problem.

May be the license team is overloaded ...

If you need a temp license, please contact the support team.

Please provide details regarding the tool version you're looking for.

Under CodeWarrior IDE (classic)

Start the IDE and click on Help | About Freescale CodeWarrior.

Click on Installed Products

Provide us all info displayed.

Or you can save them in a txt file.

If the Installed Products is not available for older version you should find information in the welcome.txt

under the installation folder.

Regards

Pascal