topic Re: CW 10.4 MCU upgrade problem in Software Licensing

CW 10.4 MCU upgrade problem

DaveB — Thu, 16 May 2013 19:03:44 GMT

We upgraded from 10.2 to 10.4. Using the repair option we got a 10.3 license, fine.

Ours is a disk locked floating license.

The 10.2 server line reads SERVER xxx.xxx.xxx.xxx DISK_SERIAL_NUM=3C79B2F7.

The 10.3 server line reads SERVER xxx.xxx.xxx.xxx 3C79B2F7.

Without the "DISK_SERIAL_NUM" It appears the FlexLM service believes this is a MAC address.

The FlexLM log shows...

9:15:29 (metrowks) Server started on xxx.xxx.xxx.xxx for: ProfessionalEditionMCU
9:15:29 (metrowks) Wrong hostid on SERVER line for license file:
9:15:29 (metrowks) C:\FLEXlm\license(10.4).dat
9:15:29 (metrowks) SERVER line says 3c79b2f7, hostid is 90e6ba605620
9:15:29 (metrowks) Invalid hostid on SERVER line
9:15:29 (metrowks) Disabling 1 license from feature ProfessionalEditionMCU(D92AF33EF19D)

3c79b2f7 is that servers disk serial and 90e6ba605620 is that servers MAC address.

I can't add the "DISK_SERIAL_NUM" qualifier as that causes the license "CRC" check to fail.

I opened a Service Request to no avail they seem to have stopped responding.

Is their any help to be had here?

Thanks

Re: CW 10.4 MCU upgrade problem

trytohelp — Fri, 17 May 2013 11:38:25 GMT

Hello Dave,

May be there is an issue in our web licensing system.

I've checked in our data base and found there are 2 registrations code associated to the 3C79B2F7 diskID.

Your registration is DLA-STD2PRO-FL and it is locked on DiskID 3C79B2F7.

Under this registration I see the license file for:

CodeWarrior for Microcontrollers (Windows Hosted, Eclipse based) - Professional Edition V10.2

Strange ... I should see V10.3 and not V10.2.

Can I recommend you to:

- rehost the registration on DiskID.

This will re-initialize the license system. In some case a rehost could solve the problem.

- reload the license file.

If this is not working, I propose you something else.

hope this will help you.

Pascal

Re: CW 10.4 MCU upgrade problem

DaveB — Fri, 17 May 2013 12:51:36 GMT

Pascal,

Thank you for your reply. I re-hosted http://postimg.org/image/dm562eojv/ no problem.

But on the suite details page there is no list item for CW 10.3 for MCU http://postimg.org/image/ieftmpzvh/

How can I get the re-hosted license?

Thanks.

Re: CW 10.4 MCU upgrade problem

trytohelp — Fri, 17 May 2013 12:58:49 GMT

It seems there is a problem under your Freescale account.

On my side I see the license registration FSL-147e-e051-3386-f1d0-915d-d6 which is for MCU v10.2.

However on your side this is not listed.

I've removed it.

Try again.

Now you should see MCU V10.3 in the list.

Pascal

Re: CW 10.4 MCU upgrade problem

DaveB — Fri, 17 May 2013 13:22:34 GMT

Pascal,

That worked. You've made my day.

Thanks very much.

Re: CW 10.4 MCU upgrade problem

trytohelp — Fri, 17 May 2013 13:48:49 GMT

Perfect.

Have a nice weekend

Pascal