topic Re: Problems renewing my CW 5.2v license in Software Licensing

Problems renewing my CW 5.2v license

a_moscat — Sun, 05 Feb 2017 11:01:17 GMT

Hello,

Last 25th of January I purchased the renew of my CW license for CodeWarrior 5.2 version for HC12 64k, that is going to expire the next 9th of February.

I did the payment and I received some emails confirming the success of the purchase process and with the link to register the product.

The problem appears when I try to return my old license, the one that is going to expire this year, to generate a new one. When I achieve the next window (see pictures below) and I press the return button an error message appears with the next message: “The maximum number of return is reached, contact your product vendor if you need help”.

What I’m doing wrong? Are there any problem in my account?

I have been following the tutorial videos for this process (How to renew your Software, How to obtain a license after annual subscription renewal and the Software Licensing and Support Activation Guide) and I don't know where is the problem.

Last monday 1st of February I generate an incidence report into http://www.nxp.com/support, the incidence reference is:
- Reference ID: CodeWarr138120
- Case00102616

It has passed 5 days and I haven’t received any communication from NXP.

I’m a bit worried because next week expires my CodeWarrior license and I need it in my job everyday. Please, let me know if you could help me or give me an email address where I find help.

Thank you in advance for your attention.

Best regards. Alejandro Moscat

Re: Problems renewing my CW 5.2v license

TomasPaez — Tue, 07 Feb 2017 16:22:51 GMT

This is expected from the NXP Database when more than 10 returns have been applied.

Admin needs to reset this value. Please check again now.

Re: Problems renewing my CW 5.2v license

a_moscat — Thu, 09 Feb 2017 17:55:39 GMT

Thanks you so much Tomas!!

I have been able to return my old license and generate a new one with the renewed expiration date.

Nevertheless a new problem has arrived. When I introduce the new license.dat file into the freescale path for it, and I start my CodeWarrior as administrator, apperas the next message:

I choose "Register Later", and then when I open one of my projects, the next mesage appears:

It seems that not all the Processor Expert Beans are activated... But with my old license it works perfectly...

How could I get a repaired license.dat file?

Sorry for the inconveniences.

Re: Problems renewing my CW 5.2v license

478944001 — Fri, 15 Jan 2021 06:19:55 GMT

Hello,

I have a similar problem and don't know how to solve it.