topic Re: Perpetual license problem in Software Licensing

Perpetual license problem

Tgomes — Fri, 25 Nov 2011 00:18:15 GMT

Hello,

A few months ago bought a perpetual license, but the CodeWarrior (10.1) does not recognize the file "license.dat". This file has been changed several times, but the problem persists. Anyone ever had or currently has a similar problem?

Re: Perpetual license problem

J2MEJediMaster — Mon, 28 Nov 2011 23:09:01 GMT

Have you filed a service request for this yet?

---Tom

Re: Perpetual license problem

Tgomes — Tue, 29 Nov 2011 20:13:34 GMT

Have you filed a service request for this yet?

---Tom"

Yes, but still no response, :smileysad:

Re: Perpetual license problem

J2MEJediMaster — Tue, 29 Nov 2011 21:45:09 GMT

OK, let's take this tack: first. what do you mean by: "the license.dat file has been changed several times"?

Second, what CodeWarrior tools are you using? You've stated that the version is v10.1 (which helps a lot, really), but are you using CodeWarrior for MCUs or CodeWarrior for Power Architecture?

---Tom

Re: Perpetual license problem

Tgomes — Wed, 30 Nov 2011 20:48:26 GMT

Tom,

The license file has been changed several times because it was provided by another company, which sells licenses. The site of this company which sold the license is "www.software.com.br." They are trying to solve this problem for several weeks, but without success. During this process, they have sent me several files "licence.dat," and I substitute in the CodeWarrior folder, so I have several license files stored.

The IDE I use is the CodeWarrior for MCU's.

Re: Perpetual license problem

J2MEJediMaster — Wed, 30 Nov 2011 21:16:11 GMT

Check your e-mail. I have sent you a temporary license file. If it works, then the other company has problems with its licensing mechanism. If not, then something is wrong with your CodeWarrior installation. Either way, hopefully this will get you unstuck.

---Tom

Re: Perpetual license problem

Tgomes — Wed, 30 Nov 2011 21:40:12 GMT

Tom,

Great, the file worked! It seems to be a license for 20 days, but it will help me a lot to continue my project, which is stopped due to this problem. Thank you!

PS: I will contact the other company to continue trying to solve the problem.

Att.

Re: Perpetual license problem

J2MEJediMaster — Thu, 01 Dec 2011 21:32:44 GMT

I would contact your local Freescale representative and work with him on getting this problem fixed as soon as possible. You've been stuck for some time now without our tools working, and that does not help either you or Freescale.

Get back to me if the license runs out and you are still stuck on the license issue.

---Tom

Re: Perpetual license problem

Tgomes — Fri, 02 Dec 2011 20:08:57 GMT

Ok Tom, thanks for the help!

Re: Perpetual license problem

Tgomes — Wed, 07 Dec 2011 23:54:11 GMT

J2MEJediMaster,

The problem was solved. A new license file was generated with the help of technical support, and this time the file worked perfectly (Service Request SR 1-807951513).

Thank you for help.

Regards.

Re: Perpetual license problem

J2MEJediMaster — Thu, 08 Dec 2011 21:08:14 GMT

Glad to hear there is a happy ending for your license problem. I apologize for it taking so long to get the tools operational.

---Tom