topic Re: License problem and no answer from Support from 4 days in CodeWarrior Development Tools

License problem and no answer from Support from 4 days

armandjoubert — Mon, 23 Feb 2015 16:01:02 GMT

Hello

First of all, sorry for my bad english, I'm french ...

I just installed Codewarrior 6.3 in a new PC (XP 32 bits) because the old PC was stolen.

The installation went well.

I made a new license file with my new disk ID. OK.

But when I want to build my project I get an error message:

'Unable to use the plugin "Embedded Coldfire Linker". It is a licensed and a valid license key was not found."

But with my old PC and my old license, I did not have this problem.

My project uses a MCF51AC256 Coldfire.

I don't know where is my error when I create the license file.

I opened a service request, but but I still have not re response support for more than 4 days

Can you help me?

Thank you

Re: License problem and no answer from Support from 4 days

trytohelp — Tue, 24 Feb 2015 11:37:31 GMT

Bonjour Armand,

Pouvez-vous me donner le numéro de votre SR ?

Have a great day,
Pascal
Freescale Technical Support
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Re: License problem and no answer from Support from 4 days

armandjoubert — Tue, 24 Feb 2015 12:52:38 GMT

Thank's for your answer.

I solved my problem alone, and still no response from support. It is limited as attitude....

Re: License problem and no answer from Support from 4 days

trytohelp — Tue, 24 Feb 2015 13:48:41 GMT

Ok.

With the SR# I could check/track in the data base to understand what was the problem.

Pascal

Re: License problem and no answer from Support from 4 days

armandjoubert — Tue, 24 Feb 2015 14:07:02 GMT

OK : 1-3640782752

Thank's Pascal

Re: License problem and no answer from Support from 4 days

trytohelp — Tue, 24 Feb 2015 14:36:20 GMT

Thanks.

Re: License problem and no answer from Support from 4 days

armandjoubert — Tue, 17 Mar 2015 09:21:22 GMT

Hello,

I have a new problem with my license file

I re-open my SR 1-3640782752 :

I can't use Processor expert (it's in Demo mode), but before (with my old PC and my old license file) I could !.

Someone can help me please ?

Thank's for your help

Re: License problem and no answer from Support from 4 days

trytohelp — Tue, 17 Mar 2015 17:12:52 GMT

Hi Armand,

I take the SR on my side.

We've a problem with all Classic version license file generated with the new web license system which has been introduced middle of december.

The Processor Expert bean feature is corrupted.

We need to correct and re-encrypt the license file manualy.

Regards

Pascal

Re: License problem and no answer from Support from 4 days

armandjoubert — Wed, 18 Mar 2015 07:39:26 GMT

Thank you Pascal.

It seems to work :smileygrin: