topic Renewing our Technical Support Contract in Classic/Legacy CodeWarrior https://community.nxp.com/t5/Classic-Legacy-CodeWarrior/Renewing-our-Technical-Support-Contract/m-p/177501#M3893 <HTML><HEAD></HEAD><BODY><DIV><SPAN style="font-size: 3;">Hi - about 3 weeks ago we received an email reminder that&nbsp;our technical support contract for Code Warrior Development Studio was about to expire.</SPAN></DIV><DIV><SPAN style="font-size: 3;">We have Code Warrior version 4.5 for Freescale MC9S12 processors.</SPAN></DIV><DIV>&nbsp;</DIV><DIV><SPAN style="font-size: 3;">We followed the instructions in the email to renew via the Freescale website. However, when I clicked on the "Renew Support" button I got the following message: "Sorry: No support available for your selected Asset." Can you tell me what is happening please? Is support still available and do we still have to pay for it.</SPAN></DIV><DIV>&nbsp;</DIV><DIV>Many thanks</DIV><DIV>Steve</DIV></BODY></HTML> Mon, 07 Jan 2008 13:47:02 GMT Stephen 2008-01-07T13:47:02Z Renewing our Technical Support Contract https://community.nxp.com/t5/Classic-Legacy-CodeWarrior/Renewing-our-Technical-Support-Contract/m-p/177501#M3893 <HTML><HEAD></HEAD><BODY><DIV><SPAN style="font-size: 3;">Hi - about 3 weeks ago we received an email reminder that&nbsp;our technical support contract for Code Warrior Development Studio was about to expire.</SPAN></DIV><DIV><SPAN style="font-size: 3;">We have Code Warrior version 4.5 for Freescale MC9S12 processors.</SPAN></DIV><DIV>&nbsp;</DIV><DIV><SPAN style="font-size: 3;">We followed the instructions in the email to renew via the Freescale website. However, when I clicked on the "Renew Support" button I got the following message: "Sorry: No support available for your selected Asset." Can you tell me what is happening please? Is support still available and do we still have to pay for it.</SPAN></DIV><DIV>&nbsp;</DIV><DIV>Many thanks</DIV><DIV>Steve</DIV></BODY></HTML> Mon, 07 Jan 2008 13:47:02 GMT https://community.nxp.com/t5/Classic-Legacy-CodeWarrior/Renewing-our-Technical-Support-Contract/m-p/177501#M3893 Stephen 2008-01-07T13:47:02Z Re: Renewing our Technical Support Contract https://community.nxp.com/t5/Classic-Legacy-CodeWarrior/Renewing-our-Technical-Support-Contract/m-p/177502#M3894 <HTML><HEAD></HEAD><BODY><DIV></DIV>If it is a licensing problem (doesn't sound like it but I thought I'd cover all bases), then you need to file a service request <A href="https://www.freescale.com/webapp/servicerequest.create_SR.framework" rel="nofollow" target="_blank">here</A> with licensing information. If it's a support contract, you need to contact your local Freescale Application Engineer to resolve the issue.<BR /><BR />---Tom<BR /><DIV></DIV></BODY></HTML> Mon, 07 Jan 2008 22:27:25 GMT https://community.nxp.com/t5/Classic-Legacy-CodeWarrior/Renewing-our-Technical-Support-Contract/m-p/177502#M3894 J2MEJediMaster 2008-01-07T22:27:25Z