topic Re: Inbox AND Firefox in Using Our Community

Inbox AND Firefox

oaf — Mon, 11 May 2015 13:24:26 GMT

Hi,

Today the entry to the inbox is NOT available when using Firefox (This entry is written via IE)

Re: Inbox AND Firefox

admin — Mon, 11 May 2015 20:45:53 GMT

Hi, can you please provide a screenshot of the error message you get in Firefox?

Re: Inbox AND Firefox

oaf — Tue, 12 May 2015 11:48:37 GMT

Hi,

Enclosed is a screendump when I press the down-arrow beside the blue circle.

I'm using Firefox 37.0.2

Re: Inbox AND Firefox

oaf — Tue, 12 May 2015 11:50:25 GMT

The start page differs too:

Re: Inbox AND Firefox

admin — Tue, 12 May 2015 21:27:16 GMT

So, you are not seeing any options after clicking on the arrow?

Re: Inbox AND Firefox

oaf — Wed, 13 May 2015 07:30:24 GMT

Hi,

1. That's correct, pressing the down-arrow doesn't do anything (except making the background a little bit darker, but this is because of the shift of focus)

2. 2nd problem is that the selection for i.MX, Kinetis... is NOT visible when browsing with Firefox...

Re: Inbox AND Firefox

admin — Wed, 13 May 2015 17:29:33 GMT

Thanks for the detail, let me contact the support team and get back to you.

Plus, can you please let me know your PC's operating system? Or are you accessing from a Tablet or Mobile device?

Re: Inbox AND Firefox

admin — Thu, 14 May 2015 15:14:13 GMT

Also, can you try deleting your cache from Firefox browser and try again?

Besides that, let me know if you can access the menu using other browsers such as Chrome, Safari or IE.

Re: Inbox AND Firefox

oaf — Mon, 18 May 2015 15:29:52 GMT

Hi,

I'm running Win7-64. I don't have any additional browser except FireFox.

FireFox doesn't work (tried just now)

IE works.... :smileysad:

Re: Inbox AND Firefox

admin — Tue, 19 May 2015 14:42:36 GMT

Hi, it seems like you have Java script disabled.

1.- Go to Firefox browser and type about:config

2.- Press I'll be careful, I promise

3.- Search for javascript.enabled and ensure that is set to true

Re: Inbox AND Firefox

oaf — Wed, 20 May 2015 15:46:11 GMT

Ok, javascript.enabled was enabled, and yes I've checked my Firefox doesn't work today (either)

Re: Inbox AND Firefox

admin — Fri, 22 May 2015 19:12:45 GMT

Do you see any errors in the browser's javascript console when you click the button?

This is how you access the console:

1.- Right Click in the community page

2.- Click on "Inspect Element (Q)"

3.- Make sure you selected the "Console" tab and the "JS" output.

4.- Please share the console errors you get

Re: Inbox AND Firefox

oaf — Tue, 26 May 2015 14:36:55 GMT

Hi,

The console is absolute blank, also the coloumn with 'i.MX','Kinetis'... is NOT present

Re: Inbox AND Firefox

admin — Tue, 26 May 2015 19:54:13 GMT

Hi, I was wondering if you can join a webex call tomorrow. We’ll be meeting with the verdor.

10am CST – 10:30am CST

11amCST – 11:30am CST

Please confirm.

Re: Inbox AND Firefox

admin — Wed, 27 May 2015 15:34:35 GMT

Have you recently installed any Addons in Firefox? Can you please try disabling them?

We have just found an Addon called "Privacy badger" to be causing this issue or any other pop-up blocker...

Re: Inbox AND Firefox

Ben — Wed, 27 May 2015 23:35:29 GMT

Hi Karla,

I am using Firefox too and it works good. However, I am using ver. 34.0. A colleague just lately complained that he faced a lot of troubles in entering sites with Firefox, including local banks sites, but it happened after he upgraded to new Firefox version, so I keep working with ver. 34. Ole is working with ver. 37, maybe your development team know something about the late changes they did in Firefox

Re: Inbox AND Firefox

oaf — Thu, 28 May 2015 06:08:25 GMT

Hi,

Sorry, I was in meetings all day. I have a little problem with scheduling a webex meeting, but I could do kind of dump/experiment if you tell me what to do....

Re: Inbox AND Firefox

admin — Thu, 28 May 2015 14:46:47 GMT

Go to Firefox menu, located at the top right and select Add-ons

Click on the Extensions tab and Disable them

Test access to Community menus again.

Re: Inbox AND Firefox

admin — Thu, 04 Jun 2015 19:19:26 GMT

Hi, I was wondering if you had been able to fix the issue and access the community from Firefox?

Re: Inbox AND Firefox

oaf — Tue, 09 Jun 2015 07:46:18 GMT

Hi,

Yes, I've tried your suggestion. The suggestion was good, and I can inform you that the culprit is Ghostery V-5.4.5.1 :smileydevil:

I've added the freescale community as an exception to Ghostery and now Firefox is working

(This replay is done from it).

Thx